Core Engineer (NOC)

NIC's Client
-
NIC's client is a multinational corporation in telecommunication.
Job Description
Accountabilities
- Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Monitoring for 1st Level Service Restoration Activities.
- Be able to manage complaints from Customer Care.
- Be able to ensure Adherence to all Processes.
- Be responsible to escalate within the department / group as well as to service support units (ASP) / supplier partner functions so that service layer may be maintained at specified level.
- Be able to execute Front office activities and routines according to schedules defined by Shift Team Leaders/Front Office Manager.
- Be able to send/receive/follow up with trouble reports sent to the delivery units/supplier/customer.
- Be responsible for Remote Service Corrective, Preventive Maintenance.
Activities
- Ensure attendance to be on time according to 24/7 Rotation Shift Roster.
- Ensure all relevant information is captured and communicated during shift handover.
- Monitoring of all alarms on core nodes: MSS, HLR, PBN, PCN.
- Trouble reporting of creation, update and closure of generated alarms and complaints.
- Ensure the quality of the content in trouble ticket is maintained.
- 1st line trouble shooting of generated alarms and complaints.
- Fault Escalation to relevant parties/delivery units
- Ensure inter working relationship and co-ordination of Fault origins with other Vendors.
- Ensure Management Escalation and Updates of Critical/Major Network problems per the notification and escalation process.
• Ensure the operative performance at specified level according to the contractual SLA and KPI.
Job Requirements
- Required Number:
1
- Year Experience:
1 Years
- Minimum Career Level:
Experienced
- Minimum Education Level:
Bachelor Degree
- Job Skills:
- Degree / Diploma in Electrical / Electronic Engineering or telecommunication related fields.
- Minimum 3+ years of hands on experience in the operation, implementation or project management of telecommunication projects specifically in the implementation of CORE network equipment
- GOOD knowledge of market dimension (customer, competitor and suppliers) particularly on the telecom industry.
- HIGHLY DEVELOPED Leadership skills, specifically to be Business Manager, Relationship Builder, Innovator and Competence Developer
- HIGHLY DEVELOPED knowledge and skill in Negotiation and Communication skills (Presentation, Interpersonal, Influencing)
- GOOD understanding on troubleshooting
- GOOD experience in Windows/Solaris/Redhat OS and SQL/PosgreSQL DB
- Language:
- Computer Skill:
- Non Technology Skill:
- Others skill:
Job Overview
Job Title
Core Engineer (NOC)
Experience Level
Experienced
Range Of Age
-
- Gender:
All
Working Type
Full-Time
Salary Range
12[protected info]000 VND/Month
Work Location
Ha Noi
- Job Category:
Telecommunications
- Benefits:
- Profile Consist:
Consultant
Nguyễn Phạm Diễm Thúy
Email:
[protected info]
Tel:
(84-28) 3824 4988 (Ext: 215)
Mobile:
[protected info]Benefits
Contact Us
- Contact Person: Nguyễn Phạm Diễm Thúy
- Email: [protected info]
- Tel: (84-28) 3824 4988 (Ext: 215)
- Mobile: [protected info]Apply Job