Corporate Transaction Service (Outsourcing) Full-Time 2024

About The Department: The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Job Responsibilities
Handling client's audit confirmation/bank confirmation request and other middle office tasks
Support clients on the day to day Trade transaction and Remittance payments queries on phone or emails
Record all calls information according to standard operating procedures
Work closely with various stakeholders to ensure client's requests are fulfilled
Ensure timely and accurate delivery of reporting and monitoring of department KPIs
Identify and escalate client issue if any
Provide excellent customer service to all clients
Job Requirements
Recognized Diploma or Degree
Have knowledge about International Trade and payment
Good understanding of various Trade products and UCP600, ISBP, Incoterms...
Proficiency with MS Office Applications
Able to work independently with excellent verbal and email-writing skills
Able to interact effectively with internal & external parties of all levels
Ability to work in a high-volume, fast paced environment is required
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