Counter Customer Service Quality Management/ Chuyên viên Quản Lý Chất Lượng Dịch Vụ Khách Hàng tại QuầyCÔNG TY TNHH BẢO HIỂM HANWHA LIFE VIỆT NAM
Nơi làm việc: Hồ Chí Minh
Thu nhập: 600 - 1,100 USD
Hình thức: Toàn thời gian
Ngày đăng: 28/10/2024
Hạn nộp: 30/11/2024
Mô tả công việc
Mô tả Công việc
Report to: Quality Assurance Manager
Key Accountabilities
Quality Assurance for Counter Services (80%)
Develop and implement the First Line of Defense (FLOD) procedures for the CS counter team.
Ensure that CS counter services are operated and delivered in compliance with approved procedures and guidelines.
Detect and inspect issues related to CS operations early on, propose suitable action plans to correct and address issues, implement service recovery, and prevent future recurrence.
Conduct initial and refresher training for CS counter staff.
Create standard operating procedures for the CS counter team and ensure compliance in their daily work.
Collaborate with relevant departments to enhance customer care services.
Participate in on-site visits with customers when handling complaints, customer care, and investigation cases.
Support for CS Counter Force & Customer Visits (10%)
Act as a backup resource for the CS counter team as needed.
Other Responsibilities (10%)
Work closely with the sales force.
Contribute to maintaining a professional office environment by ensuring adherence to company policies (labor regulations, office rules, dress code, etc.).
Recommend workflow adjustments to improve service quality, reduce paperwork, and decrease turnaround time.
Perform other tasks as assigned from time to time.
Benefit
Competitive salary (100% salary during probation).
Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
Provide an advanced Health Medical pre-check-up from the 1st week of your probation.
Gifts for new comers and on special occasions
Modern facilities in the spacious office
15 Annual leaves
Develop and implement the First Line of Defense (FLOD) procedures for the CS counter team.
Ensure that CS counter services are operated and delivered in compliance with approved procedures and guidelines.
Detect and inspect issues related to CS operations early on, propose suitable action plans to correct and address issues, implement service recovery, and prevent future recurrence.
Conduct initial and refresher training for CS counter staff.
Create standard operating procedures for the CS counter team and ensure compliance in their daily work.
Collaborate with relevant departments to enhance customer care services.
Participate in on-site visits with customers when handling complaints, customer care, and investigation cases.
Act as a backup resource for the CS counter team as needed.
Work closely with the sales force.
Contribute to maintaining a professional office environment by ensuring adherence to company policies (labor regulations, office rules, dress code, etc.).
Recommend workflow adjustments to improve service quality, reduce paperwork, and decrease turnaround time.
Perform other tasks as assigned from time to time.
Competitive salary (100% salary during probation).
Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
Provide an advanced Health Medical pre-check-up from the 1st week of your probation.
Gifts for new comers and on special occasions
Modern facilities in the spacious office
15 Annual leaves
Report to: Quality Assurance Manager
Key Accountabilities
Quality Assurance for Counter Services (80%)
Develop and implement the First Line of Defense (FLOD) procedures for the CS counter team.
Ensure that CS counter services are operated and delivered in compliance with approved procedures and guidelines.
Detect and inspect issues related to CS operations early on, propose suitable action plans to correct and address issues, implement service recovery, and prevent future recurrence.
Conduct initial and refresher training for CS counter staff.
Create standard operating procedures for the CS counter team and ensure compliance in their daily work.
Collaborate with relevant departments to enhance customer care services.
Participate in on-site visits with customers when handling complaints, customer care, and investigation cases.
Support for CS Counter Force & Customer Visits (10%)
Act as a backup resource for the CS counter team as needed.
Other Responsibilities (10%)
Work closely with the sales force.
Contribute to maintaining a professional office environment by ensuring adherence to company policies (labor regulations, office rules, dress code, etc.).
Recommend workflow adjustments to improve service quality, reduce paperwork, and decrease turnaround time.
Perform other tasks as assigned from time to time.
Benefit
Competitive salary (100% salary during probation).
Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
Provide an advanced Health Medical pre-check-up from the 1st week of your probation.
Gifts for new comers and on special occasions
Modern facilities in the spacious office
15 Annual leaves
Develop and implement the First Line of Defense (FLOD) procedures for the CS counter team.
Ensure that CS counter services are operated and delivered in compliance with approved procedures and guidelines.
Detect and inspect issues related to CS operations early on, propose suitable action plans to correct and address issues, implement service recovery, and prevent future recurrence.
Conduct initial and refresher training for CS counter staff.
Create standard operating procedures for the CS counter team and ensure compliance in their daily work.
Collaborate with relevant departments to enhance customer care services.
Participate in on-site visits with customers when handling complaints, customer care, and investigation cases.
Act as a backup resource for the CS counter team as needed.
Work closely with the sales force.
Contribute to maintaining a professional office environment by ensuring adherence to company policies (labor regulations, office rules, dress code, etc.).
Recommend workflow adjustments to improve service quality, reduce paperwork, and decrease turnaround time.
Perform other tasks as assigned from time to time.
Competitive salary (100% salary during probation).
Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
Provide an advanced Health Medical pre-check-up from the 1st week of your probation.
Gifts for new comers and on special occasions
Modern facilities in the spacious office
15 Annual leaves
Yêu cầu
Yêu Cầu Công Việc
University/College graduate
At least 2 years of experience in counter customer service processes within the life insurance industry. Experience in quality assurance (QA) or investigation of counter customer service quality is a strong advantage.
Willingness to travel for business as needed.
Solid customer service experience at the counter, especially within the life insurance field.
Demonstrates accuracy and attention to detail, with strong organizational skills.
Effective communication skills: written, verbal, and listening.
Ability and willingness to learn and adapt to the company's working environment.
Ability to contribute positively to a productive work environment: team-oriented, customer-focused, and with a positive attitude.
University/College graduate
At least 2 years of experience in counter customer service processes within the life insurance industry. Experience in quality assurance (QA) or investigation of counter customer service quality is a strong advantage.
Willingness to travel for business as needed.
Solid customer service experience at the counter, especially within the life insurance field.
Demonstrates accuracy and attention to detail, with strong organizational skills.
Effective communication skills: written, verbal, and listening.
Ability and willingness to learn and adapt to the company's working environment.
Ability to contribute positively to a productive work environment: team-oriented, customer-focused, and with a positive attitude.
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
Thông tin khác
Địa điểm làm việc
Hồ Chí Minh
14th Floor, 81-85 Ham Nghi Street, District 1, Ho Chi Minh City
Hồ Chí Minh
14th Floor, 81-85 Ham Nghi Street, District 1, Ho Chi Minh City
Giới thiệu công ty
CÔNG TY TNHH BẢO HIỂM HANWHA LIFE VIỆT NAM việc làm
Tầng 14, số 81-85 Hàm Nghi, Quận 1, TP.HCM
Quy mô: Từ 501 - 1000 nhân viên
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Vị trí Counter Customer Service Quality Management/ Chuyên viên Quản Lý Chất Lượng Dịch Vụ Khách Hàng tại Quầy do công ty CÔNG TY TNHH BẢO HIỂM HANWHA LIFE VIỆT NAM tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 600 - 1,100 USD, tìm thêm việc làm về Counter Customer Service Quality Management/ Chuyên viên Quản Lý Chất Lượng Dịch Vụ Khách Hàng tại Quầy hoặc công ty CÔNG TY TNHH BẢO HIỂM HANWHA LIFE VIỆT NAM ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH BẢO HIỂM HANWHA LIFE VIỆT NAM việc làm
Tầng 14, số 81-85 Hàm Nghi, Quận 1, TP.HCM
Quy mô: Từ 501 - 1000 nhân viên