Creative Service Lead

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RMIT Vietnam is seeking a Creative Service Lead to drive the quality and consistency of our creative output across Vietnam. This role will lead a multidisciplinary design team, strengthen creative delivery, and help turn ideas into compelling, on-brand work that supports our engagement priorities.
Expected start date: at the earliest available opportunity.
WHY JOIN RMIT VIETNAM?
At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment.
Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile.
WHAT WE OFFER
- Competitive remuneration package for candidates.
- 13th month Tet bonus
- Private Health Insurance for you and your family, plus Personal Accident Insurance
- Generous annual leave, sick leave, volunteer leave and public holidays (Christmas and Tet Holidays)
- Professional development and career advancement
- Access to state-of-the-art facilities and resources
- A vibrant and diverse campus life and more!
POSITION SUMMARY
The Creative Service Lead supports the delivery of high-quality and consistent creative outputs for the Vietnam Marketing, Communications, and University Event teams (called Vietnam Engagement stakeholders). Reporting to the Creative & Production Manager, this role leads the day-to-day graphic design function, supervises a team of designers across multiple disciplines, and ensures projects are delivered effectively, on brand, and aligned with business objectives. The position also supports workflow coordination, stakeholder collaboration, and continuous improvement of creative processes within the Vietnam team.
KEY ACCOUNTABILITIES SUMMARY
1. Creative Delivery & Brand Management
- Lead the delivery of graphic design outputs across RMIT Vietnam marketing, communications, and event team
- Provide creative direction and feedback to designers across projects to ensure creative outputs well deliver the stakeholder briefs and aligned with RMIT brand guidelines and quality standards.
2. Team Supervision & Development
- Supervise and support a team of graphic, brand, motion graphic, and digital designers
- Allocate work and monitor team workload and delivery timelines
- Coach and develop team capability through regular feedback and guidance
- Foster a positive, collaborative, and creative team culture that encourages motivation, innovation, and continuous growth.
3. Stakeholder Management & Collaboration
- Partner with Marketing, Events, and Communications stakeholders for an effective workflow
- Manage project briefs, priorities, and delivery expectations
- Coordinate effectively with internal teams and external suppliers where required.
4. Workflow, Quality assurance & Continuous Improvement
- Support the implementation of creative workflows and approval processes
- Closely monitor project progress and ensure timely delivery of outputs
- Identify opportunities to improve team efficiency, creative quality, and collaboration
- Stay updated on design trends, tools, and creative best practices.
Other duties commensurate with the scope of the role