CS Executive

Mô tả Công việc
1/ Data management and entry
• Entering customer and account data from source documents within time limits.
• Compiling, verifying accuracy, and sorting information to prepare source data for computer entry.
• Review, check data to detect omissions or errors, correct any incompatibilities, and check outputs result.
• Input customer and account data by entering textual information and figures from source documents within the specified time frame.
• Research and get more information for incomplete documents.
• Create purchase invoices, purchase orders, sales invoices, packing lists, and shipping lists.
• Create reports, store completed work at specified locations, and perform backup operations.
• Scan documents and print files as needed.
• Keep information confidential
• Comply with data integrity and security policies.
2/ Support in Customer Account management and Planning to:
· Manage key international customers to ensure the development schedule is on track.
• Make necessary negotiations (price, timeline) with the customer.
• Ensure high professionalism and customer service standards are maintained, thereby creating referral and intermediary opportunities.
• Ability to follow strict manufacturing guidelines set by the customer.
· Coordinate daily with Procurement team for order allocation, orders lead time and requests.
· Coordinate with Procurement team for pre-production samples arranging.
· Coordinate with QC team for customer inspection to ensure samples/cargo are ready to be inspected.
· Coordinate with Logistics team for vendors's shipping documents after shipped for input on system.
· Track and review pre-production sample, specs and colour swatches to ensure samples match with required specifications and quality standard.
· Arrange testing required by customers to Technical and Procurement team.
· Contact Sales team for shipping instruction.
• Coordinate with internal departments such as Logs, Production, QC, Finance to ensure smooth workflow for order follow-up.
• Maintain Total Order files to ensure info are match between all departments.
3/ Shipping Forwarder / 3rd party of customer:
· Contact customer shipping agent and fill in booking request forms to request bookings.
· Update production schedule to shipping agent to get suitable vessel schedule and/or amend released bookings.
· Contact customer 3rd party for booking inspection schedules.
4/ Others/ Những việc khác:
· Ensure the order data and information updated timely and correctly on systems for tracking.
· Ensure the price and cost are updated into the order and system for invoicing.