Customer Account Manager

VAN THIEL & CO. is a leading and significant creative design and sourcing partner to selected high-end furniture retailers across the U.S. and the globe. Our sources employ more than 15,000 people throughout the industry. We believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. We are currently looking for an CUSTOMER ACCOUNT MANAGER to join our THAO DIEN, HCMC office.



KEY ROLES & RESPONSIBILITIES:

* Maintain strong relationships with existing customers, as well as prospect for new customers.

* Discuss new product development opportunities.

* Keeping customers well informed about orders and product development progress.

*Assist with sales support and post-sale follow-up.

*Direct interaction with international will cover, among others, coordinating new orders, answering information requests, resolving delivery issues, and special order completion.

*Sales Order Management vis-à-vis customers in company's ERP system.

*Coordinating testing requests and compliance matters with customers.

*Customer claims handling.

*Follow-up on receivable invoices in coordination with the finance department.

*Preparing and analyzing sales reports for management.