Customer Activation Specialist

KOVA TRADING JOINT STOCK COMPANY (PAINT AND WATERPROOFING KOVA)

Location: KOVA Center, 92G - 92H Nguyen Huu Canh, Binh Thanh District, Ho Chi Minh City.

Working time: Monday - Saturday morning (8.Am - 5.Pm, Saturday morning: 8.Am - 12.Pm). Work from home 2 Saturday mornings of the month

1. Job Description

Key Responsibilities:

1/ Enhance Customer Engagement: Implement customer engagement activities across various markets.

2/ Conduct competitor research to design and propose solutions, policies, and principles that ensure the quality of products and services delivered to customers.

3/ Ensure Consistent Customer Experience: Monitor, coordinate, and implement activities that guarantee customer experience across online and offline channels, devices, and touchpoints. Ensure a consistent customer experience across multiple channels.

4/ Customer Data Collection and Analysis: Participate in building a standardized customer feedback data collection system to identify key metrics that significantly impact customer experience. Utilize data management tools to establish a continuous data flow for analyzing, measuring, and evaluating customer behavior and developing insights from various sources.

5/ Improve Customer Experience: Organize quality surveys and campaigns to elevate customer experience. Prepare periodic and ad-hoc reports related to customer experience.

6/ Collaboration and Development: Collaborate effectively with teams to achieve assigned projects/goals. Actively participate in short-term and long-term training programs as required by the department and company policies. Participate in departmental and company events. Perform other duties as assigned by the direct supervisor.

2.Job Requirement

1/ Bachelor's degree in Economics, Marketing, Business Administration, or related fields.
2/ Minimum of 1 year experience working in Customer Service.
3/ Data analysis skills and proficiency in using data management tools.
4/ Excellent communication, presentation, and articulation skills.
5/ Ability to work independently and collaborate effectively within a team.
6/ Responsible, meticulous, and detail-oriented.
7/ Highly adaptable, with a strong desire to learn and develop professionally.

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