customer activation SpecialistKOVA TRADING

Key Responsibilities:
1/ Enhance Customer Engagement: Implement customer engagement activities across various markets.
2/ Conduct competitor research to design and propose solutions, policies, and principles that ensure the quality of products and services delivered to customers.
3/ Ensure Consistent Customer Experience: Monitor, coordinate, and implement activities that guarantee customer experience across online and offline channels, devices, and touchpoints. Ensure a consistent customer experience across multiple channels.
4/ Customer Data Collection and Analysis: Participate in building a standardized customer feedback data collection system to identify key metrics that significantly impact customer experience. Utilize data management tools to establish a continuous data flow for analyzing, measuring, and evaluating customer behavior and developing insights from various sources.
5/ Improve Customer Experience: Organize quality surveys and campaigns to elevate customer experience. Prepare periodic and ad-hoc reports related to customer experience.
6/ Collaboration and Development: Collaborate effectively with teams to achieve assigned projects/goals. Actively participate in short-term and long-term training programs as required by the department and company policies. Participate in departmental and company events. Perform other duties as assigned by the direct supervisor.