customer care cum Academic Executive

Academic Affairs: 70%
Involve in the curriculum development in English
Assist in the quality control process, including tutor's observation, tutor evaluation, and other evaluation tasks.
Organize, manage and store all academic paperwork for the purpose of tracking tutors' quality of teaching and students' progress.
Conduct and/or coordinate academic training on a periodic basis to enhance tutors' quality of teaching
Participate in any staff discipline processes.
To provide solutions to teachers/customers' complaints in academic-related issues
To provide monthly academic reports to Board of Directors
Customer Care: 20%
Deal directly with customers either by telephone, electronically or face to face;
Provide clients consultancy on course selection & education plan;
Handle and resolve customer complaint; respond promptly to customer inquiries;
Manage administration, communication and coordinate with internal department;
Provide feedback on the efficiency of the customer service progress;
Tutoring & Teaching Responsibilities: 10%
Participate in the teaching team and serve as a tutor in relevant subjects as agreed by you and the academic leadership of MAX
And other tasks assigned by your direct supervisor.