Customer Care Executive

CÔNG TY CỔ PHẦN DU LỊCH EXOTISSIMO VIỆT NAM

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 12/03/2023

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

A customer care will act as a liaison, frequently communicating with agents/clients who are working with EXO Travel in Vietnam, keep good relationship with clients/agents and resolve any emerging problems that clients might face with accuracy and efficiency.
Responsibilities:
• Ensure all calls, emails, messages to EXO emergency phone are quickly and efficiently replied
• Welcome calls and follow-up with specific clients in country as assigned
• Liaise with teams to offer solutions to clients on spot in a timely and cost-efficient manner
• Ensure a clear and prompt communication towards clients and other departments
• Identify, analyze issues and discuss with CC supervisor to avoid repetition and achieve higher satisfaction
• Personally meet with clients when necessary
• Follow company guidelines and policies
• Assist Customer Care Supervisor when required.

Yêu cầu

• Advanced command of spoken and written English (fluent in French, Spanish is a plus)
• Bachelor's degree in tourism or related fields
• 2-year-customer-care experience or with Inbound tour operator
• Interest and/or experience in the travel industry
• Understanding of sustainability and responsible tourism is a plus.
Skills:
• High sense of customer orientation and professional conduct
• Excellent communication skills to develop efficient relationship with other departments, guides, drivers, clients
• Strong analytical/ organizational skills, ability to work under pressure and prioritize tasks
• Good computer skills: Words, Excel, Applications (WhatsApp/ Zalo)
• Be able to suggest improved ways of working to positively impact people's life and the environment.

Quyền lợi

● Work in a friendly working environment and good team building activities
● 18 days of annual leave and can be carried to the next year
● Parking fee support
● Health insurance and accident insurance since signing the first labor contract
● Other benefits according to the festive seasons will be shared at the interview
● Flexible working style, can work from home or at the office
● Participate in all online training programs of the whole EXO Group
● Priority pricing policies for family's trips
● 13th month salary up to the business performance of each year.

Thông tin khác

Ngày Đăng Tuyển
10/02/2023
Cấp Bậc
Nhân viên
Ngành Nghề
Tư vấn, Dịch vụ khách hàng, Hàng không/Du lịch
Kỹ Năng
Customer Service, English, Take Care Customer, Analytics, Solve Customer Claim
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh

Thông tin chung

Ngày hết hạn: 12/03/2023
Thu nhập: thỏa thuận

Giới thiệu công ty Xem trang công ty

EXO Travel is a premium Destination Management Company (DMC) providing bespoke travel solutions for tour operators and travel agencies across a growing portfolio of destinations. Since 1993, we have been crafting distinctive, authentic travel experiences that expand horizons and deliver lasting, positive impacts.

We are a purpose-driving company and, if you are successful in your application, you will find that working at EXO is more than just a job. As a member of the EXO family, you will play an important part in our mission to expand horizons and create meaningful positive impacts in the destinations we operate in. Furthermore, we offer in-house training courses, exciting growth opportunities, great benefits and a supportive team culture.

Đây là công ty du lịch nước ngoài được sở hữu giấy phép kinh doanh đầu tiên tại Việt Nam. Hiện nay, công ty đã mở rộng thêm rất nhiều chi nhánh ở Đông Nam Á và Trung Quốc. Với đội ngũ nhân viên giàu kinh nghiệm, dịch vụ khách hàng chất lượng, Exotissimo vẫn đang trở thành một trong những đơn vị được nhiều khách hàng tin tưởng lựa chọn.

Quy mô công ty

Từ 101 - 500 nhân viên

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