Customer Care Executive

1. Handle customer service activities:
Receive all incoming (inbound) calls and queries, handle and transfer calls.
Deliver outbound calls: after service calls, marketing/ customer care campaign, feedbacks or other information as required.
Do monthly surveys such as: Customer satisfaction (CVC, Welcome and Termination).
Coordinate complaints and requirement from customer according to SOPs and 2/24 promise.
Provide on time and accurate reports/analysis/findings/suggestions as required by business and promote growth to business through data, facts, and trend analysis and experiences.
Keep and maintain proper record and filling.
Being a Centre of Customer Care which promotes the "Customer Centric Culture" and a contact point for customers in enquiries, complaints, requirements and etc.
2. Other requested tasks:
Perform tele-sales task.
Express the company's culture with professional image.
Other related tasks are required