Customer Care Executive

Role Purpose
Responsible for delivering a seamless customer experience by managing order-to-delivery coordination, invoicing support, commercial programme administration, customer payment follow-up and National distribution operations, while ensuring accurate and timely coordination across Sales, Finance, Supply Chain and Commercial teams.
Key Responsibilities
• Manage customer orders from receipt, validation and approval through delivery, ensuring timely order confirmation and customer communication.
• Coordinate with Finance on credit checks, payment terms, invoicing and payment status.
• Follow up with Supply Chain/Warehouse on dispatch and delivery, proactively communicating delays or changes.
• Administer approved commercial policies, customer incentives, C2 programmes and rebates, including calculations and supporting documentation.
• Maintain accurate customer, order, collection and commercial programme records.
• Prepare approved payment follow-up / delayed-payment communications and coordinate escalation with Sales and Finance.
• Support sell-in/sell-out tracking, reporting and consolidation for Sales and Commercial teams.
• Manage National distributors customer operations, including orders, invoicing, agreements, rebates and payment follow-up.
• Coordinate approved marketing material PR/PO documentation and distribution to Sales teams.
• Ensure all activities comply with approved commercial policies, processes and financial controls.