Customer Experience Analyst (Fresher Up)SONAT GAME STUDIO
Nơi làm việc: Hà Nội
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, Dịch vụ
Lương: Tới 600 USD
Hình thức: Toàn thời gian
Ngày đăng: 27/09/2024
Hạn nộp: 26/10/2024
Mô tả công việc
We are looking for a passionate gamer who loves mobile games, especially puzzle games, to join our team as a Customer Experience Analyst. In this role, you'll be responsible for analyzing user feedback, resolving player issues, and ensuring the game's rating remains high and stable. You'll also reply to user reviews and provide actionable insights to the product team. Strong analytical and data visualization skills are essential.
Key Responsibilities:
- Analyze user reviews and feedback to identify and prioritize critical issues affecting gameplay.
- Ensure the game's rating remains high and stable by addressing player concerns quickly and efficiently.
- Respond promptly and professionally to user reviews, demonstrating empathy and a player-first mindset.
- Troubleshoot and resolve a wide range of player issues across multiple platforms globally.
- Create detailed reports for each game, visualizing key trends and insights using tools like Google Sheets.
- Collaborate with the product team to optimize game features and improve the overall player experience.
- Research and summarize player behavior trends to support continuous game improvements.
- Continuously monitor and improve internal processes to maintain high customer satisfaction
Key Responsibilities:
- Analyze user reviews and feedback to identify and prioritize critical issues affecting gameplay.
- Ensure the game's rating remains high and stable by addressing player concerns quickly and efficiently.
- Respond promptly and professionally to user reviews, demonstrating empathy and a player-first mindset.
- Troubleshoot and resolve a wide range of player issues across multiple platforms globally.
- Create detailed reports for each game, visualizing key trends and insights using tools like Google Sheets.
- Collaborate with the product team to optimize game features and improve the overall player experience.
- Research and summarize player behavior trends to support continuous game improvements.
- Continuously monitor and improve internal processes to maintain high customer satisfaction
Yêu cầu
Knowledge:
- Passion for mobile gaming and a strong understanding of gaming culture.
- Proven customer service experience, preferably in a gaming or tech support role.
Skill:
- Strong data visualization skills, with experience using tools like Google Sheets.
- Analytical, research, and data summarization skills.
- Proficiency in English communication (Equivalent to Ielts 6.0)
- Strong problem-solving skills and the ability to think critically and creatively to resolve issues.
- Familiarity with mobile devices (iOS and Android) and common technical issues related to mobile gaming.
- Proficiency in using customer support software and tools, such as helpdesk systems and CRM platforms.
- Ability to work independently as well as collaboratively within a team environment.
Attitude:
- Ability to quickly adapt to work and withstand pressure.
- Work in a high-paced environment.
- Proactive, eager to progress, and passionate about learning and self-development.
- Passion for mobile gaming and a strong understanding of gaming culture.
- Proven customer service experience, preferably in a gaming or tech support role.
Skill:
- Strong data visualization skills, with experience using tools like Google Sheets.
- Analytical, research, and data summarization skills.
- Proficiency in English communication (Equivalent to Ielts 6.0)
- Strong problem-solving skills and the ability to think critically and creatively to resolve issues.
- Familiarity with mobile devices (iOS and Android) and common technical issues related to mobile gaming.
- Proficiency in using customer support software and tools, such as helpdesk systems and CRM platforms.
- Ability to work independently as well as collaboratively within a team environment.
Attitude:
- Ability to quickly adapt to work and withstand pressure.
- Work in a high-paced environment.
- Proactive, eager to progress, and passionate about learning and self-development.
Quyền lợi
INCOME
- Salary: Upto $600/month
- Receive 100% of fixed salary, salary increase according to company regulations
- Official employee lunch allowance: 1,000,000 VND/month
- Income based on results and work performance
DEVELOPMENT OPPORTUNITIES
- Expand and improve professional knowledge and skills
- Real-life experience at global projects
- Have a clear, personalized career development roadmap
WORKING ENVIRONMENT
- Experience a dynamic, professional international environment
- Enjoy 100% daily life care benefits
WELFARE POLICY
- The company pays all types of insurance according to the provisions of law (social insurance, health insurance, unemployment insurance, etc.)
- Free periodic general health check-ups at hospitals: Hong Ngoc, Thu Cuc, Vinmec.
- Wedding/filial piety benefits, holiday/New Year gifts and other benefits.
- New Year bonus, March 8, April 30 - May 1, Mid-Autumn Festival, mid-year, September 2, October 20, Christmas.
- Share achievements continuously, without limits based on performance.
- Working hours:
From Monday - Friday. Closed Saturday, Sunday
Morning: 8:30 - 12:00, Afternoon: 13:00 - 18:00, tea-break 15:00 - 15:30.
- Salary: Upto $600/month
- Receive 100% of fixed salary, salary increase according to company regulations
- Official employee lunch allowance: 1,000,000 VND/month
- Income based on results and work performance
DEVELOPMENT OPPORTUNITIES
- Expand and improve professional knowledge and skills
- Real-life experience at global projects
- Have a clear, personalized career development roadmap
WORKING ENVIRONMENT
- Experience a dynamic, professional international environment
- Enjoy 100% daily life care benefits
WELFARE POLICY
- The company pays all types of insurance according to the provisions of law (social insurance, health insurance, unemployment insurance, etc.)
- Free periodic general health check-ups at hospitals: Hong Ngoc, Thu Cuc, Vinmec.
- Wedding/filial piety benefits, holiday/New Year gifts and other benefits.
- New Year bonus, March 8, April 30 - May 1, Mid-Autumn Festival, mid-year, September 2, October 20, Christmas.
- Share achievements continuously, without limits based on performance.
- Working hours:
From Monday - Friday. Closed Saturday, Sunday
Morning: 8:30 - 12:00, Afternoon: 13:00 - 18:00, tea-break 15:00 - 15:30.
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
1 năm
Số lượng tuyển
3 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nhân viên
Kinh nghiệm
1 năm
Số lượng tuyển
3 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Giới thiệu công ty
SONAT GAME STUDIO việc làm
tầng 10, tòa nhà The West Tower, số 265 đường cầu giấy, phường dịch vọng, quận cầu giấy, thành phố hà nội
Quy mô: Từ 26 - 100 nhân viên
Việc làm tương tự
[Aeon Long Biên] Nhân Viên Chăm Sóc Khách Hàng, Đi Làm Ngay, Không Phải Bảo Vệ
Công ty TNHH Aeon Delight Việt Nam
Thoả thuận
Hà Nội
09/10/2024
[Hà Nội] Nhân Viên Kinh Doanh Du Lịch (Lương Cứng 9 Triệu - Làm Việc Giờ Hành Chính - Không Đi Thị Trường) Thu Nhập Từ 20-50 Triệu
CÔNG TY CỔ PHẦN QUẢN LÝ KHÁCH SẠN CRH
20 Triệu - 50 Triệu VNĐ
Hà Nội
15/10/2024
[AEON Xuân Thủy] Nhân Viên Siêu Thị (Bán hàng, Thu Ngân, DVKH,...)
CÔNG TY TNHH AEON VIỆT NAM
Thỏa Thuận
Hà Nội
10/10/2024
Chuyên Viên CSKH tổng đài Viettel [Không Sale, Không Yêu Cầu Kinh Nghiệm]
CÔNG TY CỔ PHẦN BELLSYSTEM24 VIETNAM BELL24VN Inc.
Từ 7 Triệu - 9 Triệu VND
Hà Nội
17/10/2024
Nhân Viên Chăm Sóc Khách Hàng
CÔNG TY CP THƯƠNG MẠI VÀ XNK ĐỨC TÍN
10 - 25 triệu VNĐ
Hà Nội
14/10/2024
Vị trí Customer Experience Analyst (Fresher Up) do công ty SONAT GAME STUDIO tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Tới 600 USD, tìm thêm việc làm về Customer Experience Analyst (Fresher Up) hoặc công ty SONAT GAME STUDIO ở các link phía trên
Giới thiệu công ty
SONAT GAME STUDIO việc làm
tầng 10, tòa nhà The West Tower, số 265 đường cầu giấy, phường dịch vọng, quận cầu giấy, thành phố hà nội
Quy mô: Từ 26 - 100 nhân viên