Customer Experience Executive - Nhân viên Trải nghiệm khách hàng

Mô tả Công việc
Huu Toan, a leading provider of power generation and energy solutions, is seeking a highly motivated and experienced Customer Experience Executive to work closely with our customers and internal teams to ensure a positive customer experience. The ideal candidate will have a passion for customer service and a desire to help drive business growth through customer satisfaction.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow call center "scripts" when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions
Develop and implement strategies to improve the overall customer experience
Collaborate with cross-functional teams to identify areas for improvement and implement solutions
Monitor customer feedback and satisfaction metrics to identify trends and opportunities for improvement.
Handle customer complaints, manage our hotline, and monitor key metrics such as CSAT, NPE, and CES.
Develop and maintain strong relationships with key customers
Provide training and support to internal teams to ensure a consistent customer experience
Manage customer inquiries and issues to ensure timely resolution