customer experience Manager (luxury fashion)Công Ty Cổ Phần Thời trang và Mỹ phẩm Duy Anh - DAFC
Nơi làm việc: Hồ Chí Minh
Ngành nghề: IT phần mềm, Tư vấn/ Chăm sóc khách hàng, Khách sạn - Nhà hàng, Thống kê, Giao Dịch Khách Hàng, Nhà hàng khách sạn / Du lịch, Dịch vụ, Thiết kế đồ họa - Web
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 12/03/2024
Hạn nộp: 31/05/2024
Mô tả công việc
RESPONSIBILITIES:
Client Engagement:
• Devise and implement tailored strategies for VIP clients and various membership levels to enhance their engagement and loyalty.
• Maintain and nurture existing client relationships while actively reactivating dormant clients.
• Create and execute co-branding events and collaborations to engage clients and promote exclusive experiences.
Customer Service:
• Oversee the after-sale experience, ensuring seamless and memorable interactions for clients.
• Effectively handle and resolve customer complaints and concerns, turning challenges into opportunities for growth.
• Administer client surveys to collect feedback and insights, driving continuous improvement in service quality.
Partnership Development:
• Collaborate with luxury industry partners to identify opportunities for recruiting new clients through joint promotions, events, and collaborations.
• Establish and foster strong relationships with luxury brands to enable co-branded initiatives and exclusive offerings.
Data Management:
• Utilize data-driven insights to segment the customer base for targeted marketing campaigns, enhancing client engagement and sales.
• Conduct thorough data analysis to identify trends, opportunities, and areas for improvement.
• Champion a data-driven approach in decision-making and provide regular reports to the Board of Directors.
Client Experience Management:
• Collaborate closely with brand, retail, and marketing teams to optimize every touchpoint with clients, both online and in-store.
• Lead and implement initiatives that ensure consistency and excellence in the client experience across all channels.
• Develop and execute innovative client-focused programs and events.
Managing Personal Shopper Team:
• Supervise and mentor personal shoppers dedicated to top VIP clients, ensuring they consistently provide exceptional service and exceed client expectations.
• Collaborate with personal shoppers to curate unique shopping experiences, including exclusive previews and private appointments.
Trade Promotions & Events:
• Plan and execute generic trade promotions, such as end-of-season sales, Black Friday, Tet, and more, to drive sales and engage clients.
• Organize and manage trade events, including private sales and exclusive events, creating unique shopping experiences for our clients.
Client Engagement:
• Devise and implement tailored strategies for VIP clients and various membership levels to enhance their engagement and loyalty.
• Maintain and nurture existing client relationships while actively reactivating dormant clients.
• Create and execute co-branding events and collaborations to engage clients and promote exclusive experiences.
Customer Service:
• Oversee the after-sale experience, ensuring seamless and memorable interactions for clients.
• Effectively handle and resolve customer complaints and concerns, turning challenges into opportunities for growth.
• Administer client surveys to collect feedback and insights, driving continuous improvement in service quality.
Partnership Development:
• Collaborate with luxury industry partners to identify opportunities for recruiting new clients through joint promotions, events, and collaborations.
• Establish and foster strong relationships with luxury brands to enable co-branded initiatives and exclusive offerings.
Data Management:
• Utilize data-driven insights to segment the customer base for targeted marketing campaigns, enhancing client engagement and sales.
• Conduct thorough data analysis to identify trends, opportunities, and areas for improvement.
• Champion a data-driven approach in decision-making and provide regular reports to the Board of Directors.
Client Experience Management:
• Collaborate closely with brand, retail, and marketing teams to optimize every touchpoint with clients, both online and in-store.
• Lead and implement initiatives that ensure consistency and excellence in the client experience across all channels.
• Develop and execute innovative client-focused programs and events.
Managing Personal Shopper Team:
• Supervise and mentor personal shoppers dedicated to top VIP clients, ensuring they consistently provide exceptional service and exceed client expectations.
• Collaborate with personal shoppers to curate unique shopping experiences, including exclusive previews and private appointments.
Trade Promotions & Events:
• Plan and execute generic trade promotions, such as end-of-season sales, Black Friday, Tet, and more, to drive sales and engage clients.
• Organize and manage trade events, including private sales and exclusive events, creating unique shopping experiences for our clients.
Yêu cầu công việc
1. Knowledge:
· In-depth knowledge of the luxury retail sector, including understanding of brands, retail, marketing, market trends, and customer preferences.
· Understanding of the nuances of personalized service and ability to anticipate and exceed VIP customer expectations.
· Familiarity with the luxury fashion and lifestyle market to guide personal shoppers effectively.
· Strong understanding of sales strategies and techniques within the luxury retail space.
· Experience in driving revenue through effective sales initiatives and partnerships.
2. Education and Experience:
· Bachelor's degree in business, marketing, or a related field (Master's degree preferred).
· Minimum of 5 years of experience in luxury fashion retail, with a proven track record in client experience management.
3. Skill/ competence:
· Strong understanding of luxury fashion brands, trends, and products.
· Exceptional interpersonal and communication skills.
· Proficient in CRM software and data analytics tools.
· Strategic thinker with the ability to translate data into actionable insights.
· Leadership and team management abilities.
· Detail-oriented and highly organized.
· Passion for delivering an exceptional client experience
· In-depth knowledge of the luxury retail sector, including understanding of brands, retail, marketing, market trends, and customer preferences.
· Understanding of the nuances of personalized service and ability to anticipate and exceed VIP customer expectations.
· Familiarity with the luxury fashion and lifestyle market to guide personal shoppers effectively.
· Strong understanding of sales strategies and techniques within the luxury retail space.
· Experience in driving revenue through effective sales initiatives and partnerships.
2. Education and Experience:
· Bachelor's degree in business, marketing, or a related field (Master's degree preferred).
· Minimum of 5 years of experience in luxury fashion retail, with a proven track record in client experience management.
3. Skill/ competence:
· Strong understanding of luxury fashion brands, trends, and products.
· Exceptional interpersonal and communication skills.
· Proficient in CRM software and data analytics tools.
· Strategic thinker with the ability to translate data into actionable insights.
· Leadership and team management abilities.
· Detail-oriented and highly organized.
· Passion for delivering an exceptional client experience
Quyền lợi được hưởng
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
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Công Ty Cổ Phần Thời trang và Mỹ phẩm Duy Anh - DAFC
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Vị trí customer experience Manager (luxury fashion) do công ty Công Ty Cổ Phần Thời trang và Mỹ phẩm Duy Anh - DAFC tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Customer Experience Manager (Luxury Fashion) hoặc công ty Công Ty Cổ Phần Thời trang và Mỹ phẩm Duy Anh - DAFC ở các link phía trên
Giới thiệu công ty
Công Ty Cổ Phần Thời trang và Mỹ phẩm Duy Anh - DAFC việc làm
16 Phan Chu Trinh, Hoàn Kiếm, HN
Quy mô: Từ 101 - 500 nhân viên