Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
About the Role:
We are looking for a skilled Customer Onboarding Specialist to join our team and support clients in adopting our software solutions effectively. This role requires strong technical and data skills, combined with excellent communication to assist non-technical customers.
Key Responsibilities:
• Analyze, clean, and prepare customer data using advanced Excel functions (pivot tables, VLOOKUP, macros) and SQL queries.
• Map customer requirements into system configurations and workflows with technical accuracy.
• Guide and support non-IT clients to successfully adopt and use our software, explaining complex technical concepts in a clear and understandable way.
• Troubleshoot and resolve onboarding technical issues with hands-on
IT support skills; escalate when necessary.
• Collaborate closely with logistics, operations, and technical teams to ensure smooth customer onboarding.
• Visit customer sites in Vietnam as required.
• Travel to Thailand HQ 1-2 times per month for training and customer meetings; work remotely 80% from Vietnam.
Yêu cầu
• Advanced proficiency in Excel (pivot tables, VLOOKUP, macros) and strong skills in writing and optimizing SQL queries.
• At least 1-2 years of practical experience in data analysis, IT support, or technical customer service within the IT/software industry.
• Ability to communicate complex technical ideas effectively to non-technical customers in English.
• Basic Python scripting skills are a strong advantage.
• Fluent in Vietnamese and English (both spoken and written).
• Bachelor's degree in IT, Computer Science, or related fields preferred.
• Willingness to travel to Thailand HQ 1-2 times per month; predominantly remote work (80%) based in Vietnam.
• Strong problem-solving, organizational, and interpersonal skills.
Why Join Us
• Attractive salary package: USD 700-1,200/month, depending on your experience and technical skill set.
(Fresher to junior level welcome, with real skills and English proficiency.)
• Hybrid working model: Work 80% remotely from Vietnam with regular business trips to our Thailand HQ (1-2 times/month).
• Exposure to an international, dynamic IT software company with professional growth opportunities.
• Be part of a team where your data expertise directly impacts customer success.
To ensure a good fit, candidates will be required to complete a skills assessment test covering Excel and SQL during the recruitment process.
Quyền lợi
Thưởng
Competitive salary: USD 700 - 1,200 / month. (depending on experience)
Hybrid model: 80% remote in Vietnam + international business trips to Thailand HQ.
Exposure to an international working environment with professional growth opportunities.
Rapid c
Giải thưởng
Fresh graduates with strong technical and communication skills are welcome to apply.
Cơ hội du lịch
Hybrid model: 80% remote in Vietnam + international business trips to Thailand HQ.
Xem thêm
Thông tin khác
NGÀY ĐĂNG
25/08/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Hướng Khách Hàng
KỸ NĂNG
Excel, SQL & Advanced Data Analytics (Pivot/Charting), IT industry experience, Technical Support & Customer Service, Customer Facing
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
- Ngày hết hạn: 24/09/2025
- Thu nhập: $ 700-1,200 /tháng
Nơi làm việc
- Hybrid working, Vietnam
- 428/136 Blue Lagoon 1 Kanchanaphisek Rd. Dok Mai, Prawet Bangkok 10250, Thailand
