We are seeking experienced Customer Service Agents to take part in realistic, human-enacted customer service conversations for an AI data project. You will handle simulated support calls, resolve issues and communicate professionally, creating high-quality audio used to train speech-based AI. About 15 hours per week, roughly 170 openings. Remote, independent contractor. Hours are estimates and not guaranteed.
Participants may not be based in: China, South Korea, EU, UK, Iceland, Liechtenstein, Norway, Switzerland, Kenya, Indonesia, Philippines, Bangladesh, Nor the following US States: Illinois, Tennessee, California, New York, Washington, Montana, Texas, Colorado.
Applying includes a 60-second on-camera script read. Approved applicants join an onboarding bootcamp before role placement.
Responsibilities
Take part in realistic simulated customer service conversations
Respond naturally to customer questions, concerns and requests
Resolve issues following assigned scenarios and workflows
Record clear audio on the designated platform
Meet your agreed availability and flag schedule changes early
Requirements
Previous customer service experience
Strong communication, problem-solving and issue resolution skills
Native-level English fluency with a clear U.S. accent
A computer, reliable internet, a headset or USB microphone, and a quiet place to record
Able to commit about 15 hours per week
Expertise
Voice
Customer service
U.S. English
Benefits
Fully remote, flexible hours
Independent contractor
Onboarding bootcamp provided
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