Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits via email in a professional manner.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Keep records of issues/problems from customers.
- Work closely with other departments if customers are having problems with the product (feedback, request ...)
- Other tasks assigned by the Supervisor/Leader.
Yêu cầu
- Graduated from relevant majors Economic/English.
- Good English communication skills (English: 6.5 IELTS).
- Proficient with Word, Excel, Google Sheet, and web searches (Able to use Help Desk software such as Freshdesk).
- 6 months - 1 year of experience in customer service is a plus.
- Ability to stay calm when customers are stressed or upset.
- Attention to detail and desire to learn.
- High sense of responsibility and enthusiasm.
- Ability to work independently and in a team.
- Age: 22-27 (Female)
Benefits:
- Quarterly and/or yearly performance bonus according to the company's business performance.
- Young, open, friendly environment.
- Modern office.
- Company trips, big annual year-end party every year, team building, etc.
- Holidays bonus: Lunar New Year, Mid-Autumn Festival, March 8th, Birthday, etc.
Working time
- Operating hours: 8:00 AM - 5:30 PM, Monday - Friday, and 2 Saturdays per month.
- Lunchtime: 12.00 AM - 1.30 PM.
Quyền lợi
Attractive salary and benefits (9 - 12 million and open to negotiation) + Allowance 1 million
Training and stipends to invest in your professional growth
Thông tin khác
Ngày Đăng Tuyển
[protected info]
Cấp Bậc
Mới Tốt Nghiệp
Ngành Nghề
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
Lĩnh vực
Phần Mềm CNTT/Dịch vụ Phần mềm
Kỹ Năng
IELTS, Customer Service, Economics, Customer Support, Chăm Sóc Khách Hàng
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: $400 - $700
