Mô tả công việc
Answer customer inquiries on Alibaba and via email.
Help customers with questions about products, orders, shipping, etc.
Follow up on customer requests and complaints until resolved.
Work with internal teams (production, logistics, quality) to solve issues.
Keep records of all customer interactions.
Yêu cầu
Additional Requirements for Alibaba Customer Service:
Ability to handle inquiries from international buyers and suppliers professionally.
Familiar with Alibaba interface, dashboard, and basic trade functions (RFQ, Trade Assurance, chat tools).
Strong problem-solving skills and ability to think independently.
Capable of multitasking and managing multiple chats/orders at the same time.
Attention to detail, especially when checking order information, product specs, and buyer messages.
Ability to work under pressure during peak hours or promotional seasons.
Willing to learn about product knowledge to support customers effectively.
Basic understanding of international trade terms (MOQ, FOB, EXW, lead time...) is a plus.
Teamwork spirit and good communication attitude.
Willing to work in shifts if required.
Quyền lợi
KPI bonus, holiday/Tet bonus according to company policy.
Fully participate in social insurance - health insurance - unemployment insurance according to labor law.
13th month salary and bonuses based on business performance.
Periodic salary increase 1-2 times/year based on capacity.
Thorough training on products, work processes and professional skills.
Professional, friendly working environment, clear promotion opportunities.
Support for business/travel expenses (if any).
Vacation and holiday regime according to State regulations.
Annual travel and team building programs.
Participate in large projects with international customers (priority given to textile industry).
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 7 (từ 08:00 đến 17:00)
Thông tin chung