Customer Service Associate

· Work with Project team to pilot this project in Vietnam.
· Align and closely work with Sales team and Distributor to build Inventory norm, define Replenishment Service Levels, distributor lead time, min-max order quantity and seasonality factor.
· Define material criteria, FSN classification.
· Registers and update master data in replenishment tool.
· Completes registering / filing / archiving of monthly target inventory in systems.
· Manage generated order efficiently, prioritizing timely order approval process.
· Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
· Assures cooperation between customer service and field force regarding administration of customers' orders. Closely cooperates with the Logistics and Planning function to maintain consistency in approach towards customer service in the organization.
· Follow and assessment actual result and build KPI to deploy in nationwide.
· Build a standard process and norm process for replenishment.