Customer Service Associate

CÔNG TY TNHH PATI GROUP

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 02/11/2024

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Cạnh tranh

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 1 năm

Mô tả công việc

Mô tả Công việc
We are looking for an individual with a background in customer service within E-commerce / Dropshipping / POD / DTC industry. As our Customer Service Associate, you will handle customer issues and ensuring orders are processed efficiently and accurately to deliver excellent experiences for our customers.
Essential Roles and Responsibilities:
Handle Customer Issues: Answer customer inquiries & problems daily in our CRM system - Gorgias.
Supplier Coordination: Coordinate with supplier to get the information on orders, products and shipping problems to provide to customer who requested.
Customer Experience: Answering customers with care, positive attitude to ensure good customer experience.
Team Development: Collaborate with team leader to suggest areas of improvement for our CS team.
Performance Metrics Management: Support the CS team leader to improve and maintain a Trustpilot score at 4.5, CSAT score at 4.9, One touch ticket rate of 70%, first response time to customer inquiries to under 45 minutes (Email), 5 minutes (Social Media).
Handle Customer Issues: Answer customer inquiries & problems daily in our CRM system - Gorgias.
Supplier Coordination: Coordinate with supplier to get the information on orders, products and shipping problems to provide to customer who requested.
Customer Experience: Answering customers with care, positive attitude to ensure good customer experience.
Team Development: Collaborate with team leader to suggest areas of improvement for our CS team.
Performance Metrics Management: Support the CS team leader to improve and maintain a Trustpilot score at 4.5, CSAT score at 4.9, One touch ticket rate of 70%, first response time to customer inquiries to under 45 minutes (Email), 5 minutes (Social Media).

Yêu cầu

Yêu Cầu Công Việc
Skills and Qualifications:
Experience: More than 1 years of experience, preferably in the E-commerce Industry, Dropshipping or POD or DTC.
Language Proficiency: Fluent in English (both written and spoken), with an IELTS score of 6.5 or higher, or equivalent.
Customer Experience Expertise: Deep understanding of customer experience principles.
CRM Proficiency: Familiarity with CRM systems, such as: ZenDesk, HelpDesk, Gorgias,...
Soft Skills: Attention to detail, proactive, and strong analytical and problem-solving abilities, with the ability to use data to inform decisions and drive changes.
Technical Skills: Intermediate proficiency in Excel and MS Office applications.
Effective communication and collaboration skills with team members and cross-functional teams.
Additional Requirements:
Proactive learning behavior: We request all people to learn daily (only learn things that can support your work immediately) and share it with others.
A positive, "can do" attitude.
Understand our core values: 100%, Winning Mentality, and Teamwork. You can check it out here: [protected info] If you think this is something you have, give us proof.

Quyền lợi

Chế độ bảo hiểm
Du Lịch
Phụ cấp
Du lịch nước ngoài
Chế độ thưởng
Đào tạo
Tăng lương
Nghỉ phép năm

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Thu nhập: Thỏa thuận

Cách thức ứng tuyển

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Hạn nộp: 02/11/2024

Giới thiệu công ty Xem trang công ty

PATI Group is the fast-growing E-commerce business that specializes in Global Ecommerce (500% increase insales in 1 year) in the US, Australia and Europeans markets.

Vision
PATI's vision is to help people who are passionate about marketing & technology explore their potential, foster their business growth, incubate their entrepreneurship dream.

Mission
At PATI, our mission is to educate, connect, and empower young entrepreneurs to realize the full potential of marketing and technology in e-commerce businesses.

Core Values
The PATI Group live by our company values, creating an inspiring culture for our people. Our values are key to what we do - they help us 'make it happen' for our customers, our people and our partnerships. We're HUSTLE, we're HUNGRY for knowledge and we encourage everyone to grow professionally and personally with HUMBLENESS, HONESTY and HAPPINESS.

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