Customer Service Center Manager (Quản lý Trung tâm dịch vụ Khách hàng)

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

- Drive the initiatives to continuously improve the service at CSC which being aligned with Customer Service Model.
- Monitor daily tasks to ensure the activities being aligned with PVA's standard
- Monitor the daily transactional operations at CSC including premium collection, conservation, policy maturity, and manage to serve all PVA customers , responding all the inquiries related to policy
- Directly solve/ handle the low risk/BAU complaints at CSC with strong support from related stakeholders in Operations as needed.
- Be responsible for customer satisfaction rates through work done at CSC
- To propose to the management level more in order to improve the quality of service and efficiency of CSC
- Manage and develop team for excellence performance.

- University degree
- Office computing skillset
- Customer oriented mindset
- Leadership and team management skill
- Good communication and negotiation skill
- Difficult customers' objection handling skill
- Other interpersonal skills: teamwork, time management, problem solving
- Nice to have: Fluent English communication skill, can-do attitude, professional outlook

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.