Customer Service Center Senior Specialist (Chuyên viên Cấp cao Trung tâm Dịch vụ Khách hàng)

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

(Receive and proceed as PVA's standard process and policy for all documents and money related with New Business Insurance, Policy Services, Premium Collections, Claims, Payment,....)

(Give response and feedback to Customers' query and fully handle complaint of Customers (if any) and service recovery directly/ non-directly or support other functional departments/ sections as PVA's standard service recovery processes)

(Cash Management and all money types related with CSC/ PVA as standard process and be responsible for assuring to apply money as right policy and processes, no loss money, no money' misstake which effect to customer's or Prudential's interests)

(Handle and Join in Policy Conservation/ Customer Retention and Lapse Reins Activities of CSC and Depatment)

(Propose, deploy, implement and monitor all activities for improving Customer Experience at CSC and for Prudential.)

(Responsible for recruitment, people development, team engagement activities.)

(Responsible for risks assessment and management in business operations under management zone.)

(Coordinate with other departments to ensure the implementation of all projects, action plans under Customer Service Department on schedule.)

Qualifications / Bằng cấp

(College or BA degree, majors: Hospitality, Economics, Banking or Foreign Trade or Service industry)

(At least 2 years at a supervisory capacity within service industry with same position)

Knowledge and skill / Kiến thức và kỹ năng

(Relationship Building with Partners/ Customers)

(Business and Financial acumen)

(People & Team Management)

(Coaching skill)

(Interpersonal and English skills - listening and speaking)

(Operational process, SOPs and systems, computer)

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.