Customer Service Contact Center Officer

Mô tả công việc
- Reports to the Team Leader / Supervisor
- Attend to inbound and outbound telephone calls/contacts/correspondence in accordance with standard operating procedures.
- Provide information on services offered by the bank to enhance customer relationships.
- Identify and maximize sales opportunities, where applicable, to all customers.
- Provide professional, friendly, and high-quality customer service & sales for each point of contact with the customer.
- Identify and respond to customer needs accordingly.
- Manage challenging customers professionally and provide after sales service, where applicable.
- Able to consistently communicate in a positive and enthusiastic manner, while handling customer complaints in an assertive manner.
- Use call/contact control techniques to provide efficient, high-quality interactions with customers.
- Maintain detailed records of client interaction to improve quality of information available.
- To provide optimum service to all customers by answering inquiries and resolving complaints effectively with the aim of projecting a professional image
- Update and perform on-line maintenance on system terminals as per customers' requests
- Ensure effective and timely follow-up as promised to customers
- Process financial entries and adjustment on customers' accounts if necessary
Yêu cầu công việc
- Holds at least Bachelor's Degree in any field.
- At least of 2 years of experience in Customer Service related role.
- Be able to work in shifts
- Previous experience in a call center would be an added advantage.
- Should have excellent interpersonal and communication skills with good command of written and spoken Vietnamese and English.
- Strong in customer service skills. A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous, and analytical and able to multi-task.
- Good understanding of the bank's customers, product, and services.
- Working knowledge of specialized products, systems, and services.
- Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word, and fax.
- High level of listening and comprehension skills. Able to probe for required information from customer.
- Assertive and able to manage in situations where there may be limited information
- We are recruiting permanent position for both of Officer, Senior Officer levels, subjected to the interview assessment(s).