* Manage Shipping Instruction, FCR/HBL/Bill issuance
- Co-ordinate with Customer Service to send FCR/HBL to
Shipper- Follow-up Shipping Instruction to Carrier and validate Carrier Bill of Lading
- Issue FCR/HBL in case of need.
- Handle and manage data update on Ikea's system- ITM.
- Handle and manage data update on the system/website of Ikea's nominated ocean carriers.
* System update, ASN management and Documentation
- Ensure data be updated on MODS properly in timely manner
- Monitor ASN, AMS/ACI/ISF/ENS quality and timeliness
- Receive Shipping Document, validate and dispatch document in due course
- Monitor vendor performance related to documentation
* Operational Finance
- Request GSC to create invoice and dispatch the same to Customer/ Customer Service, resolve invoice queries
- Request GSC to create PO and follow-up payment to supplier, resolve supplier Invoice queries & report incorrect invoices to Customer Service
- Manage overdue invoices and escalate to CS whenever applicable
- Update ICB and follow-up payment
* Other Key Responsibility
- Troubleshoot and resolve operational issues / escalations
- Monitor corrections required and data quality in invoice
- Support customer service in customer query resolution and exception handling
