Customer Service Engineer

Kuka Vietnam Company Limited

Địa điểm làm việc: Hà Nội

Hết hạn: 06/04/2023

Chi tiết công việc
Giới thiệu công ty

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kỹ thuật

Mô tả công việc

*** Job Description:
- Job Title: Customer Service Engineer
- Department: Customer Service
- Direct Reporting To: CS Manager
- Employment Type: Permanent
- Place of Work: KUKA Vietnam
*** Key Duties & Responsibilities:
• To provide field service, pre-sales, and post-sales engineering support.
• To provide service, on site installation, troubleshooting, repair, preventive maintenance, and product consultations on our scope of supply (systems, spare parts, and robots) to customers.
• Constructs, configures, tests, and debugs robots and robotic systems.
• To follow up for any new investment that customer may undertake in service and engineering related to robots.
• Update recipient information in company systems
• To escalate service problems and take ownership of problems until they are resolved
• To manage customers' expectations with quick, clear, and accurate delivery of pro-active service, information, and consultations
• To ensure all services and projects meet the planned time, cost, and customer requirements.
• To prepare service/project report, filing and update service documents
• To adhere to the company process flow and compliance.

Yêu cầu

Position Requirements
• B.S. in Mechanical/Electronic Engineering (or Automation / Mechatronics related) or more than 2 years of equivalent experience
• Experience of programing with C, C++ or JAVA is preferred
• 1-3 years of experience in the CS field (preferably in the robotic area)
• Professional competencies for customer interaction
• Good problem solving and communications skills
• Ability to create documents in English (order report, documents related to repairs, etc.)
• Experience of using ERP is preferred
*** Benefits:
• Salary: Negotiate
• 13th month salary + performance KPI bonus
• European based working culture and flexible working environment
• Health insurance, personal development and training opportunities
• Competitive employee benefits
• Conducive working environment

Quyền lợi

Salary: Negotiate
Health insurance, personal development and training opportunities
13th month salary + performance KPI bonus

Thông tin khác

Ngày Đăng Tuyển
[protected info]
Cấp Bậc
Nhân viên
Ngành Nghề
Dịch vụ khách hàng
, Bán hàng kỹ thuật
, Sản phẩm công nghiệp
Kỹ Năng
Customer Service Mindset, Robotic Programming, Presale, Engineering, Java
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ

Thông tin chung

Ngày hết hạn: 06/04/2023
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

KUKA Vietnam Company Limited is a subsidiary of KUKA Deutschland GmbH, one of the world's leading suppliers of intelligent automation solutions. The goals of the new branch of automation specialist KUKA in Hanoi, Vietnam are comprehensive consulting close to customers and more space for fast...

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