Customer Service Executive (Bilingual - English & Chinese)

About Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making PossibleTM products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at [protected info]
AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, BANGLADESH, CHINA, INDIA, INDONESIA, MALAYSIA, SINGAPORE, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.
AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.
Job Description
1. Handle order processing in accounts:
Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.
Provide responsive order management support including order entry, or expediting and shipment information to customers
Size of customer: simple/less complexity, ie. RBO sole nomination, factories with one location, local factories)
2. Handle customer complaint:
Resolve customer complaints professionally and tactfully.
Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, [protected info] to invoices, payment issues
3. Coordinate with other department:
Partner with Inside Sales to assist in achieving sales goals.
Proactively communicate supply chain issues and provide alternatives.
Coordinate with Logistics and Operations on capacity planning and scheduling.
Back-up team-members when workload makes this necessary
4. Following-up:
Coordinate & follow up return, defected labels in handling process properly