Senior Customer Service Coordinator

2, Requirements:
2+ years of experience in customer service, preferably in e-commerce or a multi-channel support environment.
Familiar with customer support tools like Freshdesk, Zendesk, Live Chat or similar platforms
Have experience in team management OR virtual training of a small team (7-10 people)
Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
Understanding of AI chatbots, self-service solutions, and automation in customer support is a plus
3, Working time & Location:
Working time:
Monday to Friday: 8:30 AM to 6:00 PM (Lunch Break: 12:00 PM - 1:30 PM) - Hanoi Office
Location: 7th Floor, Hanoi Centerpoint, no. 27 Le Van Luong str., Nhan Chinh, Thanh Xuan, Hanoi.
4, Why joining us?
Attractive compensation packages:
Competitive skill-based and performance-based salary;
A guaranteed bonus of 1 month's salary per year;
An annual bonus equal to 1 - 3 months' salary based on individual and business performance;
Modern working devices provided by the company;
Free home-cooked lunch served at the office;
A pantry full of fresh fruit, snacks, tea and coffee;
Comprehensive health coverage with PTI premium health insurance.
Personal and professional development opportunities:
Online & offline training programs conducted by supervisors, mentors, buddies;
Training & development reimbursement policy for employees, covering full/partial cost of external training programs.
A young and dynamic working environment:
A green and open-plan office that stimulates creativity and enhances productivity among employees;
Recreation spaces help employees get rid of stressful moments and refresh themselves.
At DLS, employees are heard, empowered and recognized for their contributions..