Customer Service Executive - Chăm Sóc Khách Hàng

CÔNG TY TNHH LOTTE CORALIS VIỆT NAM

Địa điểm làm việc: Hà Nội

Hết hạn: 04/10/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: Thỏa thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 1 năm

Mô tả công việc

1. Customer Support and Care
• Receive, handle and address customer complaints via direct interactions, phone, email, social media, etc.
• Report issues immediately and collaborate with other departments/teams for resolution.
• Follow up & collect customer feedback after resolving complaints.
2. Service Supervision and Improvement
• Oversee service areas - Customer Contact Points (Cashier, Service Lounge, Kid's Lounge, AvenueL Lounge, etc.).
• Conduct daily checks on Lotte staff & Brand staff appearance, performance, store hygiene & provide guidance to improve service.
• Proactively contribute ideas to improve the quality of customer service.
• Prepare reports, campaign as CS Manager required.
3. Staff Training and Management
• Train new Lotte staff & Brand staff on service via Service Mind Training Course.
• Update training materials and create new training course (if any).
• Manage & monitor the performance & status of brand staff.

Yêu cầu công việc

Working time: 05 days/week (02 days off in roster)
• Shift 1: [protected info]
• Shift 2: 14:00 - 22:00
• Bachelor's degree, preferably in a relevant field.
• Minimum 01 year of experience, preferably practical experience related to Retail, Customer Service, Hospitality, Airways, etc.
• Strong customer-centric mindset with good ethical standards.
• Proficiency in Vietnamese and English (both spoken & written)
• Excellent communication, problem-solving, and analytical skills.

Quyền lợi được hưởng

Thưởng
Attractive salary package with 13th-month salary and annual reviews.
Chăm sóc sức khoẻ
Insurance policy: Health insurance; Social insurance; Unemployment insurance, and PVI Insurance for employees and family members.
Annual health check-up.
Nghỉ phép có lương
Paid annual leave: 12 days plus 2-3 additional summer leaves.
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Thông tin khác

NGÀY ĐĂNG
30/08/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Communication, Customer Service, English, Problem-solving, Staff Training
LĨNH VỰC
Bán lẻ/Bán sỉ
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Người Việt Nam
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Thông tin chung

Mức lương: Thỏa thuận

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 04/10/2024

Giới thiệu công ty Xem trang công ty

LOTTE Coralis Vietnam Co., Ltd, a subsidiary of Lotte Group, is currently the investor of Lotte Center Hanoi project at a fantastic location in the center of Hanoi. Lotte Center Hanoi will be the surprising first step in enhancing the global standing of Vietnam and raising Hanoi's profile with best-view observatory deck, 5-star hotel, world-class serviced residence, prime grade intelligent office, luxurious department store and premium mart. The thrill of experiencing Lotte Center Hanoi for the first time will transform into reality what was possibly imagined and will unfold in front of one's very eyes.

Quy mô công ty

Từ 101 - 500 nhân viên

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