Customer Service Executive | Chuyên Viên Dịch Vụ Khách Hàng

Chi Nhánh Công Ty TNHH Amann Việt Nam Tại KCN Tam Thăng Tỉnh Quảng Nam

Địa điểm làm việc: Hà Nội, Đà Nẵng

Hết hạn: 26/08/2025

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:

Việc làm Chuyên Viên Dịch Vụ Khách Hàng

Mô tả công việc

I. Objective of the function:
• Responsible for handling customer orders and requests for customers in the North
• Support CS/Sales Team to deliver the highest possible standard of services to achieve agreed delivery target
• Report directly to Customer Service Manager
II. Main responsibilities:
• Proceed color development (CDE creation) & customer's orders in Amann system
• Respond and ensure customer enquiries and requests are addressed timely
• Coordinate with sales team, other internal teams and suppliers to ensure the product quality and services are met with customers' requirements
• Handle customer complaints (including create the complaint into QDA system) according to Amann procedures and service standard
• Proactively communicate with customers to update about orders and development status
• Proactively share among the teams Sales, Planning, Operations about customer requirements to maintain customer service level
• Proactively share among the team about new initiatives, new developments and products requirement, issues for improve team performance
• Assist and back up other team members and provide supports and report to Manager
• Conduct CS performance reports, customer service level reports and customer surveys as per assignments
• Perform other duties as assigned

Yêu cầu

• University graduated.
• Good at English
• Proficient in Microsoft Office
• Experienced with SAP systems is advantageous
• Experienced in CS field within related industries preferred
• Ability to work independently and take initiative
• Ability to analyze, identify and solve the problem quickly and effectively
• Good telephone communication skills
• Be careful, honest, organized and positive thinking

Quyền lợi

Performance bonus, other benefits according to Company policy
24/7 Accident Insurance, Private health Insurance
Annual leave 12 days/ year

Thông tin chung

Ngày hết hạn: 26/08/2025
Thu nhập: Thỏa thuận

Nơi làm việc

1st Floor, Hateco building, Yen So ward, Ha Noi
Tam Thang IP, Ban Thach ward, Da Nang city

Giới thiệu công ty Xem trang công ty

Since 1854, AMANN has been one of the leading international manufacturers of high-quality sewing threads, embroidery threads and Smart Yarns. From universal sewing threads to highly technical special yarns: we offer a wide range for a variety of applications.

More than 2,600 AMANN employees in over 100 countries worldwide work to deliver success. AMANN sewing and embroidery threads are manufactured exclusively in our own production facilities in Europe and Asia. This ensures the basis for maximum flexibility and customer proximity.

Our headquarters, Amann & Söhne GmbH & Co. KG, are located near Stuttgart in Bönnigheim, Germany. The management board consists of Wolfgang Findeis, Arved Westerkamp, Peter Morgalla and Ivo Herzog(COO).

Amann Vietnam is a member of Amann Group established in 2012. After many years of development, now we have headquarters in Tam Ky City, Quang Nam Province; Representative Office & Color Development Center (CDC) in Ho Chi Minh City, and the Representative Office in Ha Noi City.

AMANN (VIETNAM) CO., LTD
- Head office and plant: Tam Thang IP, Ban Thach ward, Da Nang city
- Representative Office in Ho Chi Minh: 127 Le Van Chi Street, Linh Xuan Ward, Ho Chi Minh city
- Representative Office in Ha Noi: 1st floor, HATECO Building, Yen So Ward, Ha Noi City

Please go to this website to know more about us www.amann.com

Quy mô công ty

Từ 1000 - 5000 nhân viên

Các thông tin được cung cấp chỉ nhằm mục đích cho người dùng tham khảo, JobOKO không đại diện và không có sự liên quan tới doanh nghiệp chi nhánh công ty tnhh amann việt nam tại kcn tam thăng tỉnh quảng nam trong các hoạt động tuyển dụng. Các thông tin bản quyền, nhãn hiệu hoặc bất kỳ quyền sở hữu trí tuệ nào liên quan đến nội dung, thương hiệu hay hình ảnh doanh nghiệp này không thuộc sở hữu của JobOKO.

Người dùng cần tự xác minh thông tin trước khi ứng tuyển, giao dịch hoặc đưa ra bất kỳ quyết định nào dựa trên các nội dung này.

Chia sẻ: