Mô tả công việc
We are looking for a motivated and detail-oriented Customer Service Executive with experience in logistics and freight forwarding operations to join our team.
Main Responsibilities
• Act as the primary contact point for customers regarding import and export shipments.
• Coordinate with customers, overseas agents, shipping lines, vendors, and internal departments to ensure smooth shipment execution.
• Handle end-to-end shipment processes, including booking, documentation, cargo tracking, and delivery follow-up.
• Prepare and process shipping documents such as Arrival Notice (AN), Manifest, eD/O, Bill of Lading (B/L), Pre-alert, and other import/export documentation.
• Monitor shipment status and proactively update customers on cargo movements and delivery schedules.
• Resolve shipment-related issues and coordinate with relevant parties to ensure customer satisfaction.
• Input billing and shipment information accurately into the system.
• Maintain complete and organized shipment records and documentation.
• Perform other tasks assigned by supervisors and management.
Yêu cầu
Must-have Qualifications
• Bachelor's degree in Logistics, Supply Chain, International Business, Import-Export, English, or related fields.
• Minimum 3 years of experience in Logistics, Freight Forwarding, Shipping, Import-Export Operations, or Logistics Customer Service.
• Experience handling international shipments and logistics documentation.
• Familiarity with shipping documents such as Bill of Lading (B/L), Arrival Notice (AN), Manifest, Delivery Order (D/O), Pre-alert, and related import-export documentation.
• Experience coordinating with overseas agents, shipping lines, carriers, or freight forwarders.
• Good English communication skills (both written and spoken) for daily communication with overseas partners and customers.
• Good command of Microsoft Office, especially Excel and Word.
Preferred Qualifications
• Experience in sea freight, air freight, or international forwarding operations.
• Knowledge of import-export procedures and logistics workflows.
• Ability to work under pressure and manage multiple shipments simultaneously.
Personal Attributes
• Detail-oriented and highly organized.
• Strong communication and customer service mindset.
• Responsible, proactive, and willing to learn.
• Positive attitude and good teamwork skills.
Benefits
• Salary range: 10-13 million VND (negotiable)
• Opportunity to work in an international logistics environment.
• Clear career development path in logistics and customer service field.
• Young, supportive, and dynamic working environment.
• Competitive salary and benefits based on performance.
Location: Dien Bien Phu Street, Binh Thanh District, Ho Chi Minh City
Working hours:
- Monday to Friday: 8:00 AM - 5:00 PM
- Saturday: 8:00 AM - 12:00 PM (Work From Home)
Additional Information
The suitable position or department may be further discussed with candidates after the probation period based on individual strengths and performance
Quyền lợi
Thưởng
Competitive salary and benefits based on performance
Đào tạo
Opportunity to work in an international logistics environment
Hoạt động nhóm
Opportunity to work in an international logistics environment
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Thông tin khác
NGÀY ĐĂNG
25/05/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Shipment Management, Freight Forwarding & Logistics, Import Export Operations, Cargo Tracking & Client Service, Bill of Lading (BL) Management
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Không hiển thị
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Thông tin chung
- Thu nhập: 10tr-13tr /tháng
Nơi làm việc
- 1st Floor HUD building, 159 Dien Bien Phu, ward 15, Binh Thanh districs, Ho Chi Minh city