Customer Service Executive - Projects

ABOUT FLS GROUP
FLS Group is a leading international logistics and project cargo specialist, with operations across the globe. We excel in project logistics, heavy lift transportation, freight forwarding, warehousing, and engineering-driven supply chain solutions. Our reputation is built on delivering complex logistics with precision, innovation, and reliability.
JOB SUMMARY
The role of Customer Service Projects is a developmental position within the country management where the responsible job holder will manage project operations, processes, and systems to achieve the strategic and operational plans by implementing the strategy and ensuring customer expectations requirements are consistently met and delivered. Oversee the process of import & export shipment including arranging for pick-up or inland transportation, booking, document
preparation, forwarding, follow-up with tracking and tracing to final destination and data quality requirement.
CORE RESPONSIBILITIES
• Be the primary point of contact for the Customers and internal FLS offices
• Actively build strong relationships with customers and gain knowledge of their business needs
• Ensure smooth execution of the end-to-end process, by working closely with the customer, suppliers and internal stakeholders
• Lead the logistics operations to achieve the operations key performance metrics and the required service standards
• Select shipment routes, based on nature of goods shipped, transit times, or security needs.
• Provide shipment status notification to exporters, consignees, or insurers.
• Participate in selection and contracting airlines, steamship lines, agents, carriers, and other vendors.
• Negotiate rates for individual air and sea shipments (import/export).
• Ensure customer service effectiveness in maintaining communication with vendors, shippers, customers, carriers and overseas agents
throughout the shipment process.
• Provide timely response to inquiries relating to job costing, shipment status, revisions, and invoices from agents, customersand
carriers.
• Inform customers of shipping options, transit times, trans-shipments, or regulations affecting movement of cargo.
• Monitor and analyze jobs profitability, establish business controls, and provide solutions to minimize costs and increase revenue.
• Pro-active reporting and consultation with the internal and external Management
• Create new shipping details in Cargowise
• Issuing of invoices and follow up payments
Ready for your next career opportunity? Apply directly through our company HRIS using the link below. We look forward to reviewing your application!
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