Customer Service Executive (Spanish Speaking)
CÔNG TY TNHH SCIFATE VN
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 25/10/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Cạnh tranh
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
Mô tả Công việc
About Us
Salvia is a Singapore-based tech startup serving millions of users worldwide, helping to resolve queries on love, marriage, psychology, family, and careers. Our expert advisors specialize in Astrology, Horoscope, Spirituality, and Tarot, providing accurate and insightful guidance. With a strong presence in international markets such as the US, Europe, Latin America, Japan, Taiwan,... Salvia offers a convenient app that allows users to connect with advisors via chat or call anytime, anywhere.
We are a small and fast-moving team. Therefore, we need a talent who has a customer-oriented mindset and a strong sense of ownership, flexibility, and courage to build & grow products from scratch with us.
The job
We are looking for a dedicated Spanish-speaking Customer Service Executive to join our team. You will play a key role in ensuring our customers have a seamless experience by addressing their inquiries and resolving issues related to our app and services. You will be responsible for providing excellent customer support through multiple channels, such as chat and email.
Key Responsibilities:
● Respond to customer inquiries and resolve issues in a timely and professional manner via chat, email, and other support channels.
● Actively monitor the interaction between customers and advisors
● Provide guidance on how to use Salvia's services, including scheduling consultations, payments, and troubleshooting technical issues.
● Collaborate with other team members to ensure high customer satisfaction and operational efficiency.
● Identify and report potential product or service issues based on customer feedback.
● Maintain a deep understanding of our services and updates to assist users effectively.
About Us
Salvia is a Singapore-based tech startup serving millions of users worldwide, helping to resolve queries on love, marriage, psychology, family, and careers. Our expert advisors specialize in Astrology, Horoscope, Spirituality, and Tarot, providing accurate and insightful guidance. With a strong presence in international markets such as the US, Europe, Latin America, Japan, Taiwan,... Salvia offers a convenient app that allows users to connect with advisors via chat or call anytime, anywhere.
We are a small and fast-moving team. Therefore, we need a talent who has a customer-oriented mindset and a strong sense of ownership, flexibility, and courage to build & grow products from scratch with us.
The job
We are looking for a dedicated Spanish-speaking Customer Service Executive to join our team. You will play a key role in ensuring our customers have a seamless experience by addressing their inquiries and resolving issues related to our app and services. You will be responsible for providing excellent customer support through multiple channels, such as chat and email.
Key Responsibilities:
● Respond to customer inquiries and resolve issues in a timely and professional manner via chat, email, and other support channels.
● Actively monitor the interaction between customers and advisors
● Provide guidance on how to use Salvia's services, including scheduling consultations, payments, and troubleshooting technical issues.
● Collaborate with other team members to ensure high customer satisfaction and operational efficiency.
● Identify and report potential product or service issues based on customer feedback.
● Maintain a deep understanding of our services and updates to assist users effectively.
Yêu cầu công việc
Yêu Cầu Công Việc
Requirements:
● University graduate. We welcome applications from 4th-year students or recent graduates who are available for full-time work.
● Proficiency in Spanish across all four skills. A minimum of B2 level in Spanish is preferred
● Feel at ease when using English to communicate with internal teams
● Experience in customer service orísimiliar roles is a plus but not required
● Good at written and verbal communication skills.
● Strong problem-solving skills and the ability to remain calm under pressure.
What We Offer:
● Competitive salary.
● Full salary probation, Full SMUI, another allowance.
● Working hour: From Monday to Friday: 9:00 am - 6:00 pm.
● Working location: E-town Central, 11 Doan Van Bo, District 4, HCM
Requirements:
● University graduate. We welcome applications from 4th-year students or recent graduates who are available for full-time work.
● Proficiency in Spanish across all four skills. A minimum of B2 level in Spanish is preferred
● Feel at ease when using English to communicate with internal teams
● Experience in customer service orísimiliar roles is a plus but not required
● Good at written and verbal communication skills.
● Strong problem-solving skills and the ability to remain calm under pressure.
What We Offer:
● Competitive salary.
● Full salary probation, Full SMUI, another allowance.
● Working hour: From Monday to Friday: 9:00 am - 6:00 pm.
● Working location: E-town Central, 11 Doan Van Bo, District 4, HCM
Quyền lợi được hưởng
Chế độ bảo hiểm
Phụ cấp
Chăm sóc sức khỏe
Tăng lương
Nghỉ phép năm
Phụ cấp
Chăm sóc sức khỏe
Tăng lương
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
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Lương:
Cạnh tranh
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Thông tin chung
- Mức lương: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 25/10/2024
Giới thiệu công ty
Xem trang công ty
WeWork Etown Central, 11 Đoàn Văn Bơ, Phường 13, Quận 4, Thành phố Hồ Chí Minh, Việt Nam
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