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Mô tả công việc
Communicate directly with drivers on issues to understand & manage drivers' expectations;
Work with the internal teams (Customer Service, Finance & other stakeholders) to investigate driver's issues & deliver optimal solutions;
Engage and collaborate with every function within the Driver Operations team and others, both lateral and vertical, to escalate information of driver's current issues and propose changes (if needed) in process & policy for driver;
Track, monitor & report on the driver's journey and relevant activities, including: delivery timeliness, behavior, uniform compliance, fraud etc.
Work with the internal teams (Customer Service, Finance & other stakeholders) to investigate driver's issues & deliver optimal solutions;
Engage and collaborate with every function within the Driver Operations team and others, both lateral and vertical, to escalate information of driver's current issues and propose changes (if needed) in process & policy for driver;
Track, monitor & report on the driver's journey and relevant activities, including: delivery timeliness, behavior, uniform compliance, fraud etc.
Yêu cầu
Start-up spirit & working under high pressure;
An open-minded individual with excellent interpersonal skills that can interact and influence people with different profiles (age, nationality, experience, background);
Patience, attentiveness and adaptable attitude to cope with new challenges;
Being empathetic - the ability to understand and share the feelings of another;
Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality;
Understand team's main KPIs & propose appropriate plans to hit targets;
Bachelor's degree or college experience preferred;
Previous experience in operations background/customer service is a plus/advantage;
Vietnamese national with fluency in Vietnamese is required;
Good MS Office skills, especially Excel is ideal.
An open-minded individual with excellent interpersonal skills that can interact and influence people with different profiles (age, nationality, experience, background);
Patience, attentiveness and adaptable attitude to cope with new challenges;
Being empathetic - the ability to understand and share the feelings of another;
Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality;
Understand team's main KPIs & propose appropriate plans to hit targets;
Bachelor's degree or college experience preferred;
Previous experience in operations background/customer service is a plus/advantage;
Vietnamese national with fluency in Vietnamese is required;
Good MS Office skills, especially Excel is ideal.
Quyền lợi
International team with a diverse background: Collaborate with some of the world's best talent. We welcome diversity and have over 20 nationalities here.
Opportunities for learning: Growth is a part of our culture. We take pride in providing our employees with the freedom to develop their skills and excel in their roles.
Exciting and enjoyable: Every Friday, there is a company party, a summer party, anniversary awards, and a monthly team outing, and other activities to help employees bond, such as the #OneLalamove.
The best benefits in the group: Health insurance and contingency funds (Social insurance, PVI health insurance, ...)
Opportunities for learning: Growth is a part of our culture. We take pride in providing our employees with the freedom to develop their skills and excel in their roles.
Exciting and enjoyable: Every Friday, there is a company party, a summer party, anniversary awards, and a monthly team outing, and other activities to help employees bond, such as the #OneLalamove.
The best benefits in the group: Health insurance and contingency funds (Social insurance, PVI health insurance, ...)
Thông tin khác
Thỏa thuận
Ba Đình, Hanoi, Vietnam
Toàn thời gian
Ba Đình, Hanoi, Vietnam
Toàn thời gian
Thông tin chung
- Ngày hết hạn: 24/09/2021
- Thu nhập: Thỏa thuận
Giới thiệu công ty
Giám đốc Ghi hình
31/10/2018
Tới 15000 triệu
Hồ Chí Minh
Toàn thời gian
Báo chí / Truyền hình
Chuyên viên Nhân sự
31/10/2018
800-1000 triệu
Hồ Chí Minh, Quận 2
Toàn thời gian
Nhân sự
Giám đốc Ghi hình
31/10/2018
Tới 15000 triệu
Hồ Chí Minh
Toàn thời gian
Báo chí / Truyền hình
Chuyên viên Nhân sự
31/10/2018
800-1000 triệu
Hồ Chí Minh, Quận 2
Toàn thời gian
Nhân sự
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