Customer Service Executive
CÔNG TY TNHH DỊCH VỤ THƯƠNG MẠI YES4ALL
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 31/03/2023
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Sales Operations
● Receive and process orders (FBM, AMZ DS, WM DS, AVC WH): confirm PO, confirm shipment, submit ASN, submit invoice
● Work with warehouse team to create carton label, shipping label and manage last mile delivery
● Carrier claim: claim money from shipping carrier
● Dispute chargebacks, fines
● After Sales operations - Process return items in WH
● Solving ad-hoc issue during and after order delivery
Customer Service
● Reply customer's concerns, issues, inquiries on different channels
● Ensure all tasks are done within required timeframe set out by department procedure
● Process return and refund to customers according to sell channels and company's policy
● Collect, Handle bad reviews from customer
Project Management
● Meets deadlines, makes sure projects/activities are finished in time, time-management
● Service Provider
● Understand the company overall (background, systems,...)
● Ensure excellent standard of service is provided and maintained
Working Time
● Shift work: 8AM - 5PM or 9PM - 2AM (night shifts and weekend: work from home)
● Receive and process orders (FBM, AMZ DS, WM DS, AVC WH): confirm PO, confirm shipment, submit ASN, submit invoice
● Work with warehouse team to create carton label, shipping label and manage last mile delivery
● Carrier claim: claim money from shipping carrier
● Dispute chargebacks, fines
● After Sales operations - Process return items in WH
● Solving ad-hoc issue during and after order delivery
Customer Service
● Reply customer's concerns, issues, inquiries on different channels
● Ensure all tasks are done within required timeframe set out by department procedure
● Process return and refund to customers according to sell channels and company's policy
● Collect, Handle bad reviews from customer
Project Management
● Meets deadlines, makes sure projects/activities are finished in time, time-management
● Service Provider
● Understand the company overall (background, systems,...)
● Ensure excellent standard of service is provided and maintained
Working Time
● Shift work: 8AM - 5PM or 9PM - 2AM (night shifts and weekend: work from home)
Yêu cầu
● Bachelor's degree in economics, business administrator or related majors.
● Around 1 years of working experience (Fresh graduates are welcome)
● Good at Microsoft Excel and proficient in English
● Be able to work in team and coordinate with other departments
● Pursue good communications, problem-solving and time-management skills
● Around 1 years of working experience (Fresh graduates are welcome)
● Good at Microsoft Excel and proficient in English
● Be able to work in team and coordinate with other departments
● Pursue good communications, problem-solving and time-management skills
Quyền lợi
FOR YOU TO JOIN
● Financial Well-being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
● Salary review: annually or on excellent performance.
● Activities: company trips, team-building, and other customized monthly bonding events.
● Annual leaves: 16 days off and 01 Birthday Leave per year.
● Healthcare: annual health check, insurance according to Labor Law and extra Bao Viet Insurance package.
● Working Environment: dynamic, friendly environments with working time flexibility (Mon-Fri) and other perks include snacks, coffee, and healthy food provided daily suited for hardworking, fun, and team collaboration.
FOR YOU TO GROW
● Ambition: We are now keeping on with our hyper growth to multicategory, multichannel, multimarket, and expanding into the world largest e-commerce enabler. Hence, there will continuously be opportunities to challenge yourself, learn new skills and knowledge.
● Challenges: Your voice can always be heard as we embrace the eagerness of learning and sharing. You can be your own boss and create your own value with the ability to take initiative and make decisions in all aspects of work.
● Chances: Be led and coached by experienced and inspirational leaders and participate in various training courses where you can enlarge your knowledge and experience in the E-commerce and Supply Chain industry.
FOR YOU TO STAY
● People: Having a headquarter in the US and an operation office in Vietnam, our team is young and highly motivated. You will be working with and alongside members having experiences from International Corporations or high profile from Vietnam that share the same passion and dedication.
● Culture: Our working environment is humble, collaborative and 100% healthy. We promote Exchange & Speak out, you can receive transparent and supportive feedback so you can perform the best.
● Career path: Provide you a great career path, open to rotating for your better understanding of the company and contribute across many of our functions.
● Financial Well-being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
● Salary review: annually or on excellent performance.
● Activities: company trips, team-building, and other customized monthly bonding events.
● Annual leaves: 16 days off and 01 Birthday Leave per year.
● Healthcare: annual health check, insurance according to Labor Law and extra Bao Viet Insurance package.
● Working Environment: dynamic, friendly environments with working time flexibility (Mon-Fri) and other perks include snacks, coffee, and healthy food provided daily suited for hardworking, fun, and team collaboration.
FOR YOU TO GROW
● Ambition: We are now keeping on with our hyper growth to multicategory, multichannel, multimarket, and expanding into the world largest e-commerce enabler. Hence, there will continuously be opportunities to challenge yourself, learn new skills and knowledge.
● Challenges: Your voice can always be heard as we embrace the eagerness of learning and sharing. You can be your own boss and create your own value with the ability to take initiative and make decisions in all aspects of work.
● Chances: Be led and coached by experienced and inspirational leaders and participate in various training courses where you can enlarge your knowledge and experience in the E-commerce and Supply Chain industry.
FOR YOU TO STAY
● People: Having a headquarter in the US and an operation office in Vietnam, our team is young and highly motivated. You will be working with and alongside members having experiences from International Corporations or high profile from Vietnam that share the same passion and dedication.
● Culture: Our working environment is humble, collaborative and 100% healthy. We promote Exchange & Speak out, you can receive transparent and supportive feedback so you can perform the best.
● Career path: Provide you a great career path, open to rotating for your better understanding of the company and contribute across many of our functions.
Thông tin khác
Mức lương
Thoả thuận
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Cấp bậc
Nhân viên
Giới tính
Không yêu cầu
Kinh nghiệm
1 năm
Thoả thuận
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Cấp bậc
Nhân viên
Giới tính
Không yêu cầu
Kinh nghiệm
1 năm
Thông tin chung
- Ngày hết hạn: 31/03/2023
- Thu nhập: Thỏa thuận
Giới thiệu công ty
Xem trang công ty
Yes4All LLC - Yes4All.com có trụ sở tại Nam California. Yes4All đang là một trong những nhà thiết kế, nhà sản xuất và phân phối thiết bị thể dục chất lượng cao, sáng tạo. Chúng tôi tin tưởng mạnh mẽ rằng mọi người chỉ có thể cống hiến và tạo ra những thay đổi tích cực khi họ có nghị lực và sức khỏe tốt. Tăng cường sức khỏe của một người không phải là một điều xa xỉ - mọi người đều có thể tận hưởng, do đó chúng tôi cam kết cung cấp cho khách hàng những sản phẩm tốt nhất hiện có với mức giá phải chăng.
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