Customer Service (Global Ecommerce)

CÔNG TY TNHH PATI GROUP

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 06/12/2024

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thỏa thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 1 năm

Mô tả công việc

Job summary
We are looking for an individual with a background in customer service within E-commerce / Dropshipping / POD / DTC industry. As our Customer Support Associate, you will handle customer issues and ensuring orders are processed efficiently and accurately to deliver excellent experiences for our customers.
Essential Roles and Responsibilities:
Handle Customer Issues: Answer customer inquiries & problems daily in our CRM system - Gorgias.
Supplier Coordination: Coordinate with supplier to get the information on orders, products and shipping problems to provide to customer who requested.
Customer Experience: Answering customers with care, positive attitude to ensure good customer experience.
Team Development: Collaborate with team leader to suggest areas of improvement for our CS team.
Performance Metrics Management: Support the CS team leader to improve and maintain a Trustpilot score at 4.5, CSAT score at 4.9, One touch ticket rate of 70%, first response time to customer inquiries to under 45 minutes (Email), 5 minutes (Social Media).

Yêu cầu

Skills and Qualifications:
Experience: More than 1 years of experience, preferably in the E-commerce Industry, Dropshipping or POD or DTC.
Language Proficiency: Fluent in English (both written and spoken), with an IELTS score of 6.5 or higher, or equivalent.
Customer Experience Expertise: Deep understanding of customer experience principles.
CRM Proficiency: Familiarity with CRM systems, such as: ZenDesk, HelpDesk, Gorgias,...
Soft Skills: Attention to detail, proactive, and strong analytical and problem-solving abilities, with the ability to use data to inform decisions and drive changes.
Technical Skills: Intermediate proficiency in Excel and MS Office applications.
Effective communication and collaboration skills with team members and cross-functional teams.
Additional Requirements:
Proactive learning behavior: We request all people to learn daily (only learn things that can support your work immediately) and share it with others.
A positive, "can do" attitude.

Quyền lợi

Come join PATI, you will have a chance to enjoy:
Competitive Salary Package: Base Salary + Incentive based on performance (negotiate).
13th month salary
Opportunity to work in a fast-paced, dynamic Global Ecommerce environment.
To fully enjoy other social welfare regimes such as: social insurance, statutory leave,...
Joining various team bonding activities.

Thông tin khác

Địa điểm làm việc
- Hồ Chí Minh
Việc làm Hồ Chí Minh

Thông tin chung

Thu nhập: Thỏa thuận

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 06/12/2024

Giới thiệu công ty Xem trang công ty

PATI Group is the fast-growing E-commerce business that specializes in Global Ecommerce (500% increase insales in 1 year) in the US, Australia and Europeans markets.

Vision
PATI's vision is to help people who are passionate about marketing & technology explore their potential, foster their business growth, incubate their entrepreneurship dream.

Mission
At PATI, our mission is to educate, connect, and empower young entrepreneurs to realize the full potential of marketing and technology in...

Quy mô công ty

Từ 10 - 25 nhân viên

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