Customer Service (Global Ecommerce)CÔNG TY TNHH PATI GROUP
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, Dịch vụ
Thu nhập: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 04/11/2024
Hạn nộp: 06/12/2024
Mô tả công việc
Job summary
We are looking for an individual with a background in customer service within E-commerce / Dropshipping / POD / DTC industry. As our Customer Support Associate, you will handle customer issues and ensuring orders are processed efficiently and accurately to deliver excellent experiences for our customers.
Essential Roles and Responsibilities:
Handle Customer Issues: Answer customer inquiries & problems daily in our CRM system - Gorgias.
Supplier Coordination: Coordinate with supplier to get the information on orders, products and shipping problems to provide to customer who requested.
Customer Experience: Answering customers with care, positive attitude to ensure good customer experience.
Team Development: Collaborate with team leader to suggest areas of improvement for our CS team.
Performance Metrics Management: Support the CS team leader to improve and maintain a Trustpilot score at 4.5, CSAT score at 4.9, One touch ticket rate of 70%, first response time to customer inquiries to under 45 minutes (Email), 5 minutes (Social Media).
We are looking for an individual with a background in customer service within E-commerce / Dropshipping / POD / DTC industry. As our Customer Support Associate, you will handle customer issues and ensuring orders are processed efficiently and accurately to deliver excellent experiences for our customers.
Essential Roles and Responsibilities:
Handle Customer Issues: Answer customer inquiries & problems daily in our CRM system - Gorgias.
Supplier Coordination: Coordinate with supplier to get the information on orders, products and shipping problems to provide to customer who requested.
Customer Experience: Answering customers with care, positive attitude to ensure good customer experience.
Team Development: Collaborate with team leader to suggest areas of improvement for our CS team.
Performance Metrics Management: Support the CS team leader to improve and maintain a Trustpilot score at 4.5, CSAT score at 4.9, One touch ticket rate of 70%, first response time to customer inquiries to under 45 minutes (Email), 5 minutes (Social Media).
Yêu cầu
Skills and Qualifications:
Experience: More than 1 years of experience, preferably in the E-commerce Industry, Dropshipping or POD or DTC.
Language Proficiency: Fluent in English (both written and spoken), with an IELTS score of 6.5 or higher, or equivalent.
Customer Experience Expertise: Deep understanding of customer experience principles.
CRM Proficiency: Familiarity with CRM systems, such as: ZenDesk, HelpDesk, Gorgias,...
Soft Skills: Attention to detail, proactive, and strong analytical and problem-solving abilities, with the ability to use data to inform decisions and drive changes.
Technical Skills: Intermediate proficiency in Excel and MS Office applications.
Effective communication and collaboration skills with team members and cross-functional teams.
Additional Requirements:
Proactive learning behavior: We request all people to learn daily (only learn things that can support your work immediately) and share it with others.
A positive, "can do" attitude.
Experience: More than 1 years of experience, preferably in the E-commerce Industry, Dropshipping or POD or DTC.
Language Proficiency: Fluent in English (both written and spoken), with an IELTS score of 6.5 or higher, or equivalent.
Customer Experience Expertise: Deep understanding of customer experience principles.
CRM Proficiency: Familiarity with CRM systems, such as: ZenDesk, HelpDesk, Gorgias,...
Soft Skills: Attention to detail, proactive, and strong analytical and problem-solving abilities, with the ability to use data to inform decisions and drive changes.
Technical Skills: Intermediate proficiency in Excel and MS Office applications.
Effective communication and collaboration skills with team members and cross-functional teams.
Additional Requirements:
Proactive learning behavior: We request all people to learn daily (only learn things that can support your work immediately) and share it with others.
A positive, "can do" attitude.
Quyền lợi
Come join PATI, you will have a chance to enjoy:
Competitive Salary Package: Base Salary + Incentive based on performance (negotiate).
13th month salary
Opportunity to work in a fast-paced, dynamic Global Ecommerce environment.
To fully enjoy other social welfare regimes such as: social insurance, statutory leave,...
Joining various team bonding activities.
Competitive Salary Package: Base Salary + Incentive based on performance (negotiate).
13th month salary
Opportunity to work in a fast-paced, dynamic Global Ecommerce environment.
To fully enjoy other social welfare regimes such as: social insurance, statutory leave,...
Joining various team bonding activities.
Thông tin khác
Địa điểm làm việc
- Hồ Chí Minh
Việc làm Hồ Chí Minh
- Hồ Chí Minh
Việc làm Hồ Chí Minh
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Vị trí Customer Service (Global Ecommerce) do công ty CÔNG TY TNHH PATI GROUP tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Customer Service (Global Ecommerce) hoặc công ty CÔNG TY TNHH PATI GROUP ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH PATI GROUP việc làm
59 Cộng Hòa, phường 4, quận Tân Bình, TP.HCM
Quy mô: Từ 10 - 25 nhân viên