Mô tả công việc
• Operations & Staff Management: Manage daily operations, work schedules, shift coverages, and staff performance; uphold service and grooming standards.
• Resident & Customer Services: Supervise resident profiles, facility bookings, temporary residence, and utility transfers; resolve inquiries and complaints swiftly.
• Service Quality & Communication: Monitor CS communications, approve resident notices, and coordinate with Security, Engineering, and Housekeeping teams.
• HR & Administration: Support recruitment and training; manage delivery records, lost & found, and project system data.
• Reporting & Contingency: Prepare monthly operational reports, assist with budgeting, handle emergencies, and perform tasks assigned by the Property Manager.
Yêu cầu
• Minimum of 5 years of experience in customer service or hospitality management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle difficult situations with professionalism and tact.
• Proficient in customer service software and Microsoft Office Suite.
• Strong problem-solving skills and attention to detail.
• Experience in real estate or property management is preferred.
Quyền lợi
Thưởng
Performance-based bonuses
Chăm sóc sức khoẻ
Comprehensive health insurance coverage
Đào tạo
Opportunities for professional development and career advancement
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Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service Management, Leadership Skills, Communication skills, Problem-solving skills
LĨNH VỰC
Bất Động Sản/Cho thuê
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
5
QUỐC TỊCH
Người Việt Nam
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Thông tin chung
Nơi làm việc
- Toà A - Masteri West Heights, Tay Mo, Tây Mỗ, Hà Nội, Vietnam