Customer Service Manager

We are looking for a customer-centric employee with strong leadership skills that can provide world-class customer experiences and offer a deep understanding of what drives and influences success in customer satisfaction. You will report directly to the Country Director - Vietnam.
The ideal candidate is someone who thrives in a fast-paced environment and is passionate about being a customer advocate and a trusted strategic partner. You will build strong and long-lasting relationships with our customers and your efforts will drive customer satisfaction, happiness, growth and reduced operational losses.
- At least 3-5 years' experience in Marketing, Sales or Customer Services and previously held Managerial roles in Customer Services field, preferably in the Hospitality and/or Call Centre environment. Ability to work with English speaking stakeholders and high net-worth customers.
- Solid understanding of customer behaviors & complaint handling.
- Ability to work under pressure involves dealing with constraints might be outside of your control.
- Strong sense of prioritization, and structured mindset to cover multiple things at the same time.
- Excellent leadership and interpersonal skills, strategy planning and good management skills.
- Having excellent oral communication capability in both Vietnamese and English (IELTS 7.0+ in Speaking and Listening or equivalent).
- Proficiency of computer skill in Microsoft Office (Word, Excel, Powerpoint, etc.).
- Have good general knowledge of the Australia's lifestyle and culture - studied or worked in Australia previously (preferred but not essential).
- Graduated from University with majors in: Commerce, Marketing, Business Administration or Hotel Management (preferred but not essential).