Customer Service / Nhân Viên Dịch Vụ Khách Hàng
Công ty TNHH Bảo hiểm Hanwha Life Việt Nam
Địa điểm làm việc: Đà Nẵng
Hết hạn: 06/12/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thoả thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 1 năm
Mô tả công việc
Customer care services:
Warmly receiving/welcoming customers either in direct contact or via telephone.
Providing high quality services to customers by receiving and responding their inquiries skillfully and professionally.
Providing operations services (receiving insurance proposals, collecting premiums, data registration, carrying out policy services...) promptly, effectively and within agreed services standard.
Cooperating with Operations Team in Head Office to implement all operations processes efficiently and effectively to provide end policy services to external customers as guided in Operations. Manual and other documents updated from time to time.
Agency admin support:
Support the agency administration in preparing all documents related to agents such as handling FC/UM/DM working applications, distributing documents as AA's request.
Manage the ordering, storage, distribution, selling and reporting of promotional gifts in compliance with the Promotional Gift Procedures.
Premium Control:
Managing and maintaining accurate reports of the distribution of Premium Receipt Books to agents. Coordinate with Premium Control and the Sales team in regular auditing to ensure the right usage of Premiums Receipt Books.
Controlling petty cash, prepare expenses claims, submit invoices and provide appropriate reports to Finance Department in accordance with the Finance Manual and company procedures.
Office administration:
Manage office supplies, office facilities as well as fixed assets and office inventory.
Receiving and transferring all calls to relevant person.
Promptly taking message if the receiver is not available. Perform general administrative tasks, reception work, take care of first-aid box at branch
Ensure company's properties, sideboards & office sanitary are in good order; to be in charge of informing to Sales and GA if any damage of company belongings arise.
Ensure all correspondence to be distributed/sent correctly & in a timely manner
Others:
Work closely with the local sales force in a team based environment.
Contribute to maintain professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)
Positively recommend changes in workflow to increase service quality, decrease paperwork & turn-around time.
Assure smooth work at CS counters & deliver best service to clients/FCs.
Perform other tasks as assigned from time to time
Warmly receiving/welcoming customers either in direct contact or via telephone.
Providing high quality services to customers by receiving and responding their inquiries skillfully and professionally.
Providing operations services (receiving insurance proposals, collecting premiums, data registration, carrying out policy services...) promptly, effectively and within agreed services standard.
Cooperating with Operations Team in Head Office to implement all operations processes efficiently and effectively to provide end policy services to external customers as guided in Operations. Manual and other documents updated from time to time.
Agency admin support:
Support the agency administration in preparing all documents related to agents such as handling FC/UM/DM working applications, distributing documents as AA's request.
Manage the ordering, storage, distribution, selling and reporting of promotional gifts in compliance with the Promotional Gift Procedures.
Premium Control:
Managing and maintaining accurate reports of the distribution of Premium Receipt Books to agents. Coordinate with Premium Control and the Sales team in regular auditing to ensure the right usage of Premiums Receipt Books.
Controlling petty cash, prepare expenses claims, submit invoices and provide appropriate reports to Finance Department in accordance with the Finance Manual and company procedures.
Office administration:
Manage office supplies, office facilities as well as fixed assets and office inventory.
Receiving and transferring all calls to relevant person.
Promptly taking message if the receiver is not available. Perform general administrative tasks, reception work, take care of first-aid box at branch
Ensure company's properties, sideboards & office sanitary are in good order; to be in charge of informing to Sales and GA if any damage of company belongings arise.
Ensure all correspondence to be distributed/sent correctly & in a timely manner
Others:
Work closely with the local sales force in a team based environment.
Contribute to maintain professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)
Positively recommend changes in workflow to increase service quality, decrease paperwork & turn-around time.
Assure smooth work at CS counters & deliver best service to clients/FCs.
Perform other tasks as assigned from time to time
Yêu cầu
Graduated University/ College
At least 1 year's experience in customer service within the insurance or financial industry
Strong customer service experience, especially at the frontline.
Proficiency in MS Office
Ability to work in an organized manner & Demonstrated accuracy and thoroughness.
Effective communication skills, including writing, speaking, and listening.
Ability to contribute to a productive work environment by being positive, team-oriented, and customer-focused.
Proficiency in English communication is a plus
At least 1 year's experience in customer service within the insurance or financial industry
Strong customer service experience, especially at the frontline.
Proficiency in MS Office
Ability to work in an organized manner & Demonstrated accuracy and thoroughness.
Effective communication skills, including writing, speaking, and listening.
Ability to contribute to a productive work environment by being positive, team-oriented, and customer-focused.
Proficiency in English communication is a plus
Quyền lợi
A competitive salary package.
13th-month salary bonus.
Comprehensive social insurance and personal accident coverage.
Welcome gifts for new employees.
A modern and spacious office equipped with state-of-the-art facilities.
12 days of annual leave per year.
13th-month salary bonus.
Comprehensive social insurance and personal accident coverage.
Welcome gifts for new employees.
A modern and spacious office equipped with state-of-the-art facilities.
12 days of annual leave per year.
Thông tin khác
Địa điểm làm việc
- Đà Nẵng: Số 2, Đường 30/4, Hải Châu
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
- Đà Nẵng: Số 2, Đường 30/4, Hải Châu
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
Thông tin chung
- Thu nhập: Thoả thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 06/12/2024
Giới thiệu công ty
Xem trang công ty
Hanwha Life được thành lập từ năm 1946, là công ty bảo hiểm nhân thọ có lịch sử lâu đời nhất tại thị trường Hàn Quốc.
Tính đến năm 2022, Hanwha Life có tổng tài sản lên đến hơn 100 tỷ đô la Mỹ và được xếp hạng tín dụng là "AA+" bởi Korea Ratings, Korea Investors Service và Nice Credit Information Service - 3 tổ chức thẩm định và xếp hạng tín dụng lớn tại Hàn Quốc.
Hanwha Life Việt Nam
Có giấy phép thành lập và hoạt động số 51GP/KDBH cấp ngày 12/6/2008, Hanwha Life Việt Nam có vốn điều lệ...
Tính đến năm 2022, Hanwha Life có tổng tài sản lên đến hơn 100 tỷ đô la Mỹ và được xếp hạng tín dụng là "AA+" bởi Korea Ratings, Korea Investors Service và Nice Credit Information Service - 3 tổ chức thẩm định và xếp hạng tín dụng lớn tại Hàn Quốc.
Hanwha Life Việt Nam
Có giấy phép thành lập và hoạt động số 51GP/KDBH cấp ngày 12/6/2008, Hanwha Life Việt Nam có vốn điều lệ...
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