Customer Service Officer/export documentation specialist (<1 year experience)KINGSPAN VIET NAM
Nơi làm việc: Bà Rịa - Vũng Tàu
Ngành nghề: Xuất - Nhập khẩu, Tư vấn/ Chăm sóc khách hàng, Hành chính - Văn phòng, Giao Dịch Khách Hàng, Dịch vụ
Lương: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 05/03/2024
Hạn nộp: 31/03/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Location: Phu My, Ba Ria - Vung Tau
Positions: 1
Reporting to: Customer Service Manager
Contract Type: Permanent / Full Time
1. Customer care
Responsible for delivering world class customer service to our customer base.
Inputting Customers order requirements onto computer system in time to meet particular production and delivery schedules.
Key Account Management approach to various aspects of very busy Customer Service Department including imports.
(Process and co-ordinate overseas orders, cross checking import documents for customs clearance and delivery)
Deal directly with customers by telephone, electronically.
Respond promptly to customer enquiries and requests.
Handle customer complaints in conjunction with Quality department
Conversion of client order details to internal production information requirements.
Detail entry with production scheduling sector
Liaise with "Customer Technical Services" for product knowledge and application upgrade for correct order interpretation and customer advice.
Educate customer to product lead times.
Participate in continuous improvement programs and any training necessary to the position.
Liaising with Roofing/Cladding contractors, Architects, building contractors, prestige customers when necessary.
Complete management of customer accounts
Communicate and coordinate with internal departments to ensure on time delivery in full.
2. Documentation handling
Responsible for dealing with import and export process/ documentation.
(Prepare documents and customs declaration, check HS code, contract, invoice, packing list, L/C, related documents...)
Prepare documents for C/O application, quality inspection of goods if any...
Process and co-ordinate overseas orders, cross checking import documents for customs clearance and delivery
Keep contact with customer/supplier/forwarder to solve trouble happen.
Follow up payment status and shipping schedule from supplier.
Collect/ monitor and check all contracts and import - export documents/ receipts related to Customs Report.
In charge of all related Customs Reports.
Make sure truthful, accurate and timely reporting of data.
Knowledgeable in ISO documentation.
Positions: 1
Reporting to: Customer Service Manager
Contract Type: Permanent / Full Time
1. Customer care
Responsible for delivering world class customer service to our customer base.
Inputting Customers order requirements onto computer system in time to meet particular production and delivery schedules.
Key Account Management approach to various aspects of very busy Customer Service Department including imports.
(Process and co-ordinate overseas orders, cross checking import documents for customs clearance and delivery)
Deal directly with customers by telephone, electronically.
Respond promptly to customer enquiries and requests.
Handle customer complaints in conjunction with Quality department
Conversion of client order details to internal production information requirements.
Detail entry with production scheduling sector
Liaise with "Customer Technical Services" for product knowledge and application upgrade for correct order interpretation and customer advice.
Educate customer to product lead times.
Participate in continuous improvement programs and any training necessary to the position.
Liaising with Roofing/Cladding contractors, Architects, building contractors, prestige customers when necessary.
Complete management of customer accounts
Communicate and coordinate with internal departments to ensure on time delivery in full.
2. Documentation handling
Responsible for dealing with import and export process/ documentation.
(Prepare documents and customs declaration, check HS code, contract, invoice, packing list, L/C, related documents...)
Prepare documents for C/O application, quality inspection of goods if any...
Process and co-ordinate overseas orders, cross checking import documents for customs clearance and delivery
Keep contact with customer/supplier/forwarder to solve trouble happen.
Follow up payment status and shipping schedule from supplier.
Collect/ monitor and check all contracts and import - export documents/ receipts related to Customs Report.
In charge of all related Customs Reports.
Make sure truthful, accurate and timely reporting of data.
Knowledgeable in ISO documentation.
Yêu cầu công việc
REQUIREMENT OF SKILLS, QUALIFICATIONS AND EXPERIENCES:
Computer literate with ERP experience is an advantage.
Proficient in import and export operations and using ECUS customs declaration software.
Understand current customs laws and international trade regulations.
Attention to detail, accuracy skills - very important.
Strong Mathematics.
Good communication skills/telephone manner both in Vietnamese and English
Strong interpersonal skills.
Customer Service orientation.
Work well under pressure.
Less than 1 year of experience
Computer literate with ERP experience is an advantage.
Proficient in import and export operations and using ECUS customs declaration software.
Understand current customs laws and international trade regulations.
Attention to detail, accuracy skills - very important.
Strong Mathematics.
Good communication skills/telephone manner both in Vietnamese and English
Strong interpersonal skills.
Customer Service orientation.
Work well under pressure.
Less than 1 year of experience
Quyền lợi được hưởng
13th salary, Performance bonus, Training, Travel Opportunity.
SHU Insurance, Healthcare Insurance
Training, Travel Opportunity
SHU Insurance, Healthcare Insurance
Training, Travel Opportunity
Thông tin khác
Ngày Đăng Tuyển
[protected info]
Cấp Bậc
Mới Tốt Nghiệp
Ngành Nghề
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
Lĩnh vực
Sản xuất
Kỹ Năng
Customer Service, Documentation Control, Customer Care
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
[protected info]
Cấp Bậc
Mới Tốt Nghiệp
Ngành Nghề
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
Lĩnh vực
Sản xuất
Kỹ Năng
Customer Service, Documentation Control, Customer Care
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
Nộp hồ sơ liên hệ
KINGSPAN VIET NAM
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