Customer Service Officer-Nhân Viên Chăm Sóc Khách Hàng (Ngành Linh Kiện Điện Tử)

* Job Purpose : Process Customer's orders; Liaising with Factories on our supplies and ensuring the Customers orders are delivered as planned.
• Input, verify and confirm customer orders and forecast
• Handle Customers' enquirers and process order and monitor delivery status to ensure resolution to customer's satisfaction.
• Liaise with Factories to ensure that our requests for supplies are met.
• Liaise and coordinate shipping efforts between customers, Omron NSC (National sales channel), Factories, warehouse and third party suppliers.
• Provide daily administration support duties including updating of reports, documents, controls & filing.
• Ensure timely reporting and monitoring of inventory and backlog status.
• Monitoring of customer's billing and conduct frequent credit check to ensure that credit facilities granted to customers are in line with Company policy.
• To provide speedy and accurate support to distributors and direct customers on matter pertaining to their orders.
• To provide logistics solution pertaining to customer needs.
• Investigate customer complaints, identify root causes and implement corrective actions
• Ensure timely closure of all complaints.
• Close monitoring of monthly sales target to ensure that it is in line with the amount foretasted.
• To assist sales personnel in processing sample to customers when required
• Other duties which may be assigned from time to time to achieve corporate objectives