CUSTOMER SERVICE OFFICER

Process order entry in ERP system, ensure these entries are accurate.
Prepare shipping documents, proceed freight booking, liaise with MPL, production, warehouse, customs, and forwarders to ensure delivery of outgoing shipments are picked up on time.
Send invoice or other bills to customer and track receivables timely. Write off invoice in ERP based on received payment.
Communicate with customer for shipping schedule, forecast, and any other demand or emergency.
Pass customer demand to MPL department timely and accurately, make sure they fully understand, and input into production plan correctly.
Maintain different kinds of reports and record.
Monitor production status by checking system report and communicating with MPL, Production, to ensure customer requested shipping plan can be achieved.
Assist in investigation of customer complaints, handle return and exchange.
Attend CFT meetings, understand meeting subject, and take actions according to meeting minutes.