Customer Service Officer
Công Ty Dịch Vụ Thông Tin Tài Chính FiinGroup JSC
Địa điểm làm việc: Hà Nội
Hết hạn: 31/03/2024
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
a. Customer Care (80%)
• Train analysts from corporate clients to use the product
• Answer product problems
• Support data needs arising from customers
• Upsell for existing customers
b. Documentation (20%)
• Follow up the procedures, renew the contract
• Coordinate the implementation of Data mining products with the Data Analysis Team to make in-depth data reports for customers.
• Coordinate the implementation of product manuals or introduce features to customers
• Synthesize customer feedback about products, transfer information to Data and BA departments to upgrade product systems
• Report weekly, monthly and quarterly work situation to the Head of Department/ Direct Manager
• Train analysts from corporate clients to use the product
• Answer product problems
• Support data needs arising from customers
• Upsell for existing customers
b. Documentation (20%)
• Follow up the procedures, renew the contract
• Coordinate the implementation of Data mining products with the Data Analysis Team to make in-depth data reports for customers.
• Coordinate the implementation of product manuals or introduce features to customers
• Synthesize customer feedback about products, transfer information to Data and BA departments to upgrade product systems
• Report weekly, monthly and quarterly work situation to the Head of Department/ Direct Manager
Yêu cầu
- Education: Bachelor's degree with major in Economics
- Experience: Min 02-year experiences as Sales / Consultant / Customer Service for financial products
- Skill:
• Good command of English (TOEIC 700, IELTS 6.0)
• Excellent communication skill
• Problem-solving skill
• Proficiency in MS. Word and MS. Excel
• Teamwork skill
• Understand and analyze basic financial statement
- Attitude: Independent
- Knowledge: General knowledge on financial industry
*Remuneration package:
• Negotiable salary and incentive / bonus scheme
• Opportunity to work with leading financial experts and Japanese experts, and work in an innovative and professional work environment.
• Entitled to open career path.
• Working within an open, supportive, young and dynamic team environment
• Other benefits such as insurance, company retreat, monthly team outings and events.
• Policies on social insurance, health insurance, unemployment insurance, labor insurance and other benefits in accordance with the provisions of the Labor Law.
• 5 working days per week (Monday to Friday).
- Experience: Min 02-year experiences as Sales / Consultant / Customer Service for financial products
- Skill:
• Good command of English (TOEIC 700, IELTS 6.0)
• Excellent communication skill
• Problem-solving skill
• Proficiency in MS. Word and MS. Excel
• Teamwork skill
• Understand and analyze basic financial statement
- Attitude: Independent
- Knowledge: General knowledge on financial industry
*Remuneration package:
• Negotiable salary and incentive / bonus scheme
• Opportunity to work with leading financial experts and Japanese experts, and work in an innovative and professional work environment.
• Entitled to open career path.
• Working within an open, supportive, young and dynamic team environment
• Other benefits such as insurance, company retreat, monthly team outings and events.
• Policies on social insurance, health insurance, unemployment insurance, labor insurance and other benefits in accordance with the provisions of the Labor Law.
• 5 working days per week (Monday to Friday).
Quyền lợi
14 - 16 Annual Paid Leave
Bao Viet Health Care
Competitive Salary & Bonus
Bao Viet Health Care
Competitive Salary & Bonus
Thông tin chung
- Ngày hết hạn: 31/03/2024
- Thu nhập: Thỏa thuận
Giới thiệu công ty
Xem trang công ty
FiinGroup (previously StoxPlus) is the Vietnam's leading integrated service provider of financial data, business information, industry research and other premium services. Established since 2008, the Company has built up various data and analytic platforms based on its comprehensive, highly...
FiinGroup (previously StoxPlus) is the Vietnam's leading integrated service provider of financial data, business information, industry research and other premium services. Established since 2008, the Company has built up various data and analytic platforms based on its comprehensive, highly...
Quy mô công ty
Từ 26 - 100 nhân viên
Việc làm tương tự
Công ty TNHH Aeon Delight Việt Nam
Thoả thuận
09/10/2024
Hà Nội
Tổng công ty cổ phần Bảo hiểm Ngân hàng TMCP Công Thương Việt Nam - VBI
Từ 8 triệu - 12 triệu VND
08/10/2024
Hà Nội
CÔNG TY CỔ PHẦN BELLSYSTEM24 VIETNAM BELL24VN Inc.
Từ 7 Triệu - 9 Triệu VND
17/10/2024
Hà Nội
Công ty Cổ Phần Giao Hàng Tiết Kiệm - GHTK
Từ 7 triệu - 15 triệu VND
30/10/2024
Hà Nội, Hồ Chí Minh, Hải Phòng, Vĩnh Phúc
CÔNG TY TNHH MARATHON EDUCATION
7 - 10 triệu VNĐ
12/10/2024
Hà Nội, Hồ Chí Minh
hỗ trợ doanh nghiệp
Giải thưởng
của chúng tôi
Top 3
Nền tảng số tiêu biểu của Bộ
TT&TT 2022.
Top 15
Startup Việt xuất sắc 2019 do VNExpress tổ chức.
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn.
Giải Đồng
Sản phẩm công nghệ số Make In Viet Nam 2023.