Customer Service OfficerTheodore Alexander, HCM Ltd.

I. PURCHASE ORDERS AND CANCELLATION FILING
Receives from Customer Service Officers Purchase Orders/Cancellation Notices and logs on the Purchase Orders/Cancellation Notices Logbook.
Submits Purchase Order/Cancellation Notices to Planning Department and retains a copy.
Ensure that the Purchase Orders/Cancellation Notices are duly signed and acknowledge by Planning Department.
Also ensure that the Log Book was signed by Planning Department
Files all Purchase Orders/Cancellation Notices that were acknowledged by Planning Department
II. PREPARATION OF DOCUMENTS FOR CUSTOMER SERVICE
Receives all documents submitted to the department from Planning Department and Shipping Departments and distributes to Customer Service Officers.
Scan Shipping documents as requested.
Photocopy Shipping documents as requested.
III. EXPEDITING OF REPLACEMENTS
Items/Components
Receives list/request (Claim Form) of items/components from Customer Service Officers for replacement and submits to Planning Department.
Retains a copy of the replacement request form, files (on designated binders) and updates until fully served.
Makes necessary follow-ups on the replacement request until these are served.
Ensures that packed replacement items/components are properly labeled.
Prepare the necessary documents (material gate pass and shipping request) in sending the replacement items/components.
Sends out the package to Shipping and takes note of the Shipping Details.
Submits the Shipping Details to Customer Service Officers.
Samples
Receives and release Sample Replacement Purchase Order to Research & Development
Retains a copy of the Purchase Order and files.
IV. MONITORING OF ETDs PROVIDED BY PLANNING DEPARTMENT
Receives a copy of emails from Customer Service Officers with queries for ETDs of specific orders.
Retains a copy of the emails and files it on designated binders per customer.
Prepares a summary/monitoring sheet of all request for ETDs per Customer Service Officers
Makes necessary follow-ups on the promised ETDs until these are served.
V. MONITORING OF CUSTOMER SERVICE OFFICE SUPPLIES
Prepares all purchase requisitions of office supplies (stock/non-stock items) for the department.
Ensures that purchased supplies are properly delivered to the department.
Monitors office supplies and ensure that the department will not run out.
Prepares/submits a Monthly Consumption Report of supplies to department manager.