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Mô tả công việc
To form part of our team of experts in Ho Chi Minh city, we are looking for an English speaker, a highly motivated Customer Services & Online Account Coordinator to handle orders across every channel for TPF online stores:
- Position : Customer Service & Online Coordinator
- Division : Sales Support Department
- Working time: 6h00 Am - 3h00 Pm, Monday - Friday
- Working place: Level 2, Broadway D, 152 Nguyen Luong Bang, District 7, Ho Chi Minh
- Website : [protected info]
This role encompasses duties of customer services, inquiries handling and operation of the TPF Online store in Australia:
1. Handle and support online order of customer
- Receive online order from customer; contact and maintain relationships by communicating with customer via phone, email, skype, live chat;
- Assist customers with new orders, order follow ups, payment related issues or invoicing requirements following TPF Group policy;
- Handle order, update and solve all customer's requirements within required time frames;
- Provide smooth and efficient customer services including complaints handling, claim adjustment for customer satisfaction;
2. Online store Operations: Website, promotion campaigns and stock management
- Plan, conduct and manage promotions / campaigns to attract customer and increase sale through online channel;
- Assist, coordinate with production, purchasing team to ensure stock for shop;
- Manage and update websites: product, price, product description, stock and promotion campaign...
- Input data in internal system (as need be);
- Other tasks assigned by team leader or manager to accomplish the role of a CS & Online Coordinator;
Yêu cầu
Skill and Experience
- Be a great communicator in English: verbally and in writing;
- Be confident to take phone call in English;
- Have great customer service mindset;
- Be an enthusiastic multi-tasker who can maintain a cool and professional approach even in stressful situations;
- Be a strong team player with 'can-do' attitude and good time management skills;
We welcome candidate with or without experience in customer service, online shop management, sale coordinator; however logical thinking with a business mindset is the key to be a successful candidate.
Quyền lợi
Unlimited sick leave
Good working facilities
Lunch and coffee at work
Thông tin chung
- Ngày hết hạn: 10/02/2019
- Thu nhập: 450 - 850
