Customer Service - Order Processing Supervisor
Indoguna Vina Food Service
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 05/08/2024
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
Mô tả Công việc
1- Supervise the ORDER processing performance (below details) of team members
Receive customers' orders from Sale team and/or from customers directly, then create Sale Orders (SO) in SAP.
Make sure all emails/message are answered on rush orders and expedites and make sure orders completed before cut off time to ensure 100% fulfillment all orders are prepared as required.
Sort entered orders; make changes or cancel orders/backorders when required.
Manage inventory by checking in-out cargo flow in the warehouse, making a transfer to fulfil stock in own cross docking warehouse in time.
Manage daily invoices and current systems applied in the company.
Co-ordinate with the internal teams (Sale/Commercial/Warehouse/Finance) to proceed smoothly the whole process of a Sales Order.
Ensure good performance on Order Desk function related on-time SO creation, SO accuracy, Customer satisfaction, etc
2- Perform and supervise the Customer Service & Reporting activities
Actively call customers to propose new products and/or specials and products offerings thereby promoting incremental sales.
Respond to inbound customer inquiries for information or customers' complaints such as ship dates or other questions and co-ordinate with other internal teams to handle until it is solved.
Prepare order desk SOPs and other admin tasks for further improvement in order processes.
Perform sale report/ operation project as requested by management team.
Performs all other essential jobs related duties as required.
Receive customers' orders from Sale team and/or from customers directly, then create Sale Orders (SO) in SAP.
Make sure all emails/message are answered on rush orders and expedites and make sure orders completed before cut off time to ensure 100% fulfillment all orders are prepared as required.
Sort entered orders; make changes or cancel orders/backorders when required.
Manage inventory by checking in-out cargo flow in the warehouse, making a transfer to fulfil stock in own cross docking warehouse in time.
Manage daily invoices and current systems applied in the company.
Co-ordinate with the internal teams (Sale/Commercial/Warehouse/Finance) to proceed smoothly the whole process of a Sales Order.
Ensure good performance on Order Desk function related on-time SO creation, SO accuracy, Customer satisfaction, etc
Actively call customers to propose new products and/or specials and products offerings thereby promoting incremental sales.
Respond to inbound customer inquiries for information or customers' complaints such as ship dates or other questions and co-ordinate with other internal teams to handle until it is solved.
Prepare order desk SOPs and other admin tasks for further improvement in order processes.
Perform sale report/ operation project as requested by management team.
Performs all other essential jobs related duties as required.
1- Supervise the ORDER processing performance (below details) of team members
Receive customers' orders from Sale team and/or from customers directly, then create Sale Orders (SO) in SAP.
Make sure all emails/message are answered on rush orders and expedites and make sure orders completed before cut off time to ensure 100% fulfillment all orders are prepared as required.
Sort entered orders; make changes or cancel orders/backorders when required.
Manage inventory by checking in-out cargo flow in the warehouse, making a transfer to fulfil stock in own cross docking warehouse in time.
Manage daily invoices and current systems applied in the company.
Co-ordinate with the internal teams (Sale/Commercial/Warehouse/Finance) to proceed smoothly the whole process of a Sales Order.
Ensure good performance on Order Desk function related on-time SO creation, SO accuracy, Customer satisfaction, etc
2- Perform and supervise the Customer Service & Reporting activities
Actively call customers to propose new products and/or specials and products offerings thereby promoting incremental sales.
Respond to inbound customer inquiries for information or customers' complaints such as ship dates or other questions and co-ordinate with other internal teams to handle until it is solved.
Prepare order desk SOPs and other admin tasks for further improvement in order processes.
Perform sale report/ operation project as requested by management team.
Performs all other essential jobs related duties as required.
Receive customers' orders from Sale team and/or from customers directly, then create Sale Orders (SO) in SAP.
Make sure all emails/message are answered on rush orders and expedites and make sure orders completed before cut off time to ensure 100% fulfillment all orders are prepared as required.
Sort entered orders; make changes or cancel orders/backorders when required.
Manage inventory by checking in-out cargo flow in the warehouse, making a transfer to fulfil stock in own cross docking warehouse in time.
Manage daily invoices and current systems applied in the company.
Co-ordinate with the internal teams (Sale/Commercial/Warehouse/Finance) to proceed smoothly the whole process of a Sales Order.
Ensure good performance on Order Desk function related on-time SO creation, SO accuracy, Customer satisfaction, etc
Actively call customers to propose new products and/or specials and products offerings thereby promoting incremental sales.
Respond to inbound customer inquiries for information or customers' complaints such as ship dates or other questions and co-ordinate with other internal teams to handle until it is solved.
Prepare order desk SOPs and other admin tasks for further improvement in order processes.
Perform sale report/ operation project as requested by management team.
Performs all other essential jobs related duties as required.
Yêu cầu
Yêu Cầu Công Việc
College graduate in related majors.
At least 5 years working in Customer service, Warehouse operations or similar position.
Preferably a good working knowledge and understanding of SAP system.
Self-improvement, teamwork, coordination and working dependently and under high pressure.
Detail and result oriented.
Ability to speak and write basic English and have good computer skills.
Effective communication and interpersonal skills.
Working time from Monday to Saturday morning.
College graduate in related majors.
At least 5 years working in Customer service, Warehouse operations or similar position.
Preferably a good working knowledge and understanding of SAP system.
Self-improvement, teamwork, coordination and working dependently and under high pressure.
Detail and result oriented.
Ability to speak and write basic English and have good computer skills.
Effective communication and interpersonal skills.
Working time from Monday to Saturday morning.
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
CLB thể thao
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
CLB thể thao
Thông tin khác
Bằng cấp:
Cao đẳng
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Cao đẳng
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Thông tin chung
- Ngày hết hạn: 05/08/2024
- Thu nhập: Cạnh tranh
Giới thiệu công ty
Xem trang công ty
Công ty TNHH Dịch vụ thực phẩm Indoguna Vina được thành lập từ năm 2012 hoạt động trong lĩnh vực dịch vụ thực phẩm. Công ty chuyên cung cấp dịch vụ thực phẩm dưới sự kiểm soát chất lương theo tiêu chuẩn HACCP và với các thương hiệu quốc tế về thịt, hải sản, gia cầm, khoai tây, sữa và các sản phẩm từ sữa, bánh và các nguyên liệu làm bánh,...
Công ty TNHH Dịch vụ thực phẩm Indoguna Vina được thành lập từ năm 2012 hoạt động trong lĩnh vực dịch vụ thực phẩm. Công ty chuyên cung cấp dịch vụ thực phẩm dưới sự kiểm soát chất lương theo tiêu chuẩn HACCP và với các thương hiệu quốc tế về thịt, hải sản, gia cầm, khoai tây, sữa và các sản phẩm từ sữa, bánh và các nguyên liệu làm bánh,...
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