Mô tả công việc
We are looking for a motivated and detail-oriented Customer Service Representative to join our team and provide top-notch support to clients in the Texas time zone.
This is a full-time, remote position, but we give priority to candidates who are willing to work on-site at our Đà Nẵng office.
* What You'll Do:
• Provide exceptional client support via phone, email, and live chat.
• Utilize the CRM (e.g., Follow Up Boss) to manage leads, nurture client relationships, and track all communication.
• Find and curate property listings for clients using multiple systems, such as [protected info] and UnlockMLS.
• Handle all transactional paperwork and coordinate with third parties for contracts and related documents.
• Assist clients with essential administrative tasks, including utilities registration, to ensure a smooth transition.
• Proactively identify and resolve client issues to ensure a high level of satisfaction.
Yêu cầu
• Proven experience in a customer service role is preferred.
• Excellent verbal and written English communication skills. An IELTS 6.5+ certification or equivalent proficiency is required.
• A high level of honesty and meticulous attention to detail.
• Strong problem-solving and time-management skills.
• The ability to work independently and as part of a team.
• Flexibility to work the night shift: 9 PM to 6 AM (Vietnam Time).
• Basic computer proficiency.
* What We Offer:
• Competitive Salary: 12,000,000 VND to 15,000,000 VND per month.
• Bonus Structure: You will be eligible for a performance-based bonus after completing your probation. The amount will be reviewed and determined based on your performance.
• Generous Time Off: Tet bonus and paid time off for both Tet holiday and all US public holidays.
• Career Growth: An incredible opportunity to work in an international environment and develop valuable skills.
• Supportive Culture: A friendly, collaborative, and supportive team environment.
Quyền lợi
Thưởng
You will be eligible for a performance-based bonus after completing your probation. The amount will be reviewed and determined based on your performance.
Nghỉ phép có lương
Tet bonus and paid time off for both Tet holiday and all US public holidays.
Khác
An incredible opportunity to work in an international environment and develop valuable skills.
A friendly, collaborative, and supportive team environment.
Thông tin khác
NGÀY ĐĂNG
28/11/2025
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service, English Communication, Problem-solving, Time Management, Attention To Detail
LĨNH VỰC
Bất Động Sản/Cho thuê
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
- Thu nhập: 12tr-15tr ₫/tháng
Nơi làm việc
, Hải Châu, Đà Nẵng
- 1.
Đà Nẵng
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 28/12/2025
