Customer Service & Sales Executive - Container Depot

Job Summary
MEDLOG Vietnam Holding (MVH), part of the MSC Group, is looking for a Customer Service & Sales Executive - Container Depot to support the growth of our logistics and transportation business in Vietnam.
The role focuses on developing new business opportunities, managing customer relationships, and delivering competitive logistics solutions across ICD, container depot, empty container, M&R, trucking and inland transportation services.
This is an exciting opportunity for a commercially driven professional who wants to build expertise in B2B Sales and Business Development within the container logistics industry and work in an international environment.
Key Responsibilities
Business Development & Sales
• Identify, develop and convert new business opportunities across container logistics and inland transportation services.
• Build and maintain strong relationships with customers, including shipping lines, freight forwarders, logistics companies and business partners.
• Understand customers' cargo flows, container volumes, trade lanes and operational requirements to identify business opportunities.
• Prepare sales proposals, quotations and commercial presentations, and follow through from quotation to business conversion.
• Negotiate with customers within approved commercial guidelines to secure profitable business.
• Achieve agreed sales, revenue, volume and customer acquisition targets.
Customer Relationship Management
• Act as the key contact for assigned customers and develop long-term business relationships.
• Understand customer needs and proactively follow up on requests, complaints and service issues.
• Coordinate with internal teams to resolve operational, billing, container release/return and service-related issues.
• Maintain high customer satisfaction and identify opportunities to increase customer retention and business value.
Logistics Solutions & Commercial Support
• Work closely with Operations, Transport, Depot, M&R and other functions to develop practical and competitive logistics solutions.
• Support new customer onboarding, service implementation and logistics/ICD/depot projects.
• Identify opportunities to improve service efficiency, optimize customer costs and enhance service value.
• Monitor competitors, market pricing, depot capacity, customer movements and logistics market trends.
• Provide market insights and recommendations to support pricing, service development and commercial strategy.
• Maintain accurate customer information, quotations, sales pipeline and sales activity records.
• Prepare regular sales and customer reports for management.
• Perform other duties as assigned by Management.