Mô tả công việc
- Receive customer shipment requests
- Track the status of ocean import/export shipments and provide updates to customers
- Manage issues such as ETA/ETD changes, transshipments, and delays; coordinate with customs authorities, terminals, transport providers, and shipping lines
- Address customer inquiries and resolve claims
- Collaborate with internal operations and Sales teams to minimize shipment disruptions
- Provide data for settlement processes and assist with cost verification
- Supporting checking Global Bidding cost
- Manage Trucking cost & customs clearance vendor
- Support Sales Team (Check cost)
- Collaborate with oversea agent (Check oversea cost and do tracking [protected info])
Yêu cầu
- University degree
- From 3 years of experience in the same position in logistics field
- Good English communication, both writing and speaking. Korean speaking is a plus, not a must
- Strong customer service mindset and service-oriented attitude
- Self-disciplined, responsible, and able to work independently
- Self-motivated, proactive, willing to learn and develop
Quyền lợi
BENEFITS
• Attractive salary
• Company culture: Trust and Support
• Boss and colleagues are highly supportive and friendly
• Working time: 8:00 - 17:00, from Mon-Fri. 2 Saturday mornings WFH per month.
• Annual salary review
• The 13th salary, profit sharing bonus
• Social, Health, and Unemployment Insurance based on full salary from the probation period
• Accident 24/7 insurance
• Annual health checking
• 12 days of annual leaves and 2 days of summer leaves
• Laptop provided by company
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
Thông tin chung
Nơi làm việc
- - Hà Nội: Tầng 24, Handico Tower, đường Phạm Hùng, Từ Liêm, Phường Từ Liêm (Phường Từ Liêm thuộc quận Nam Từ Liêm cũ)